Ai Choo Yeoh

Northern Beaches Council

• Developed and delivered Purchase Order and Purchase Order Amendment reports.
• Applied changes to reports based on end-user feedback provided via the principal consultant, ensuring alignment with business requirements.
• Enhanced user interface components to support reporting and operational needs.

Mid-Coast Council

• Configured and enhanced PLM module UI (columns, tabs, and data fields) to align with council operations.
• Developed multiple project reports (asset- and service-related) based on council-provided formats.
• Partnered with consultants and project managers based in Sydney and Adelaide to ensure seamless project execution.
• Coordinated and supported user testing through to final sign-off.
• Designed dashboards providing visibility of project status, outstanding items, and future plans.
• Built forms and workflow steps to support asset service processes.

McConnell Dowell

• Developed ETL processes to integrate and transform data from external sources and internal systems into client-required outputs.
• Designed and implemented forms and workflows for new project registration processes.

Team Leadership & Knowledge Sharing

• Mentored the Kuala Lumpur Fabric team and facilitated onboarding of new project members, enhancing team capability and efficiency
• Supported cross-project knowledge transfer within the Kuala Lumpur office, strengthening continuity and best practice sharing.

• Implemented Sage X3 modules including Finance, Purchasing, Inventory, Sales, Manufacturing, and CRM modules for clients across wood/timber, food, gaming, government linked, and science & technology industries.
• Conducted Business Requirements Study (BRS), documenting all client business processes and obtaining formal sign-off to guide ERP configuration, testing, and implementation.
• Delivered pre-sales demonstrations—both online and onsite—to audiences of up to 40 participants, showcasing ERP capabilities and driving client engagement.
• Developed detailed project timelines and implementation strategies to support ERP adoption and informed decision-making.
• Configured ERP systems, executed rigorous testing, and provided comprehensive post–go-live support, ensuring system stability and user satisfaction.
• Managed system upgrades for existing customers and supported version updates for clients in Malaysia and overseas, ensuring smooth transitions with minimal business disruption.
• Conducted training sessions for staff and clients, enabling effective ERP adoption, stronger user capability, and improved operational efficiency.
• Mentored junior consultants and onboarded new team members, building internal capability and strengthening project delivery capacity.

• Implemented Sage X3 across Malaysia and Indonesia, delivering staff training and optimizing module utilization to enhance operational efficiency.
• Served as System Administrator for Sage X3, managing user access, troubleshooting, and ensuring smooth system performance.
• Managed cash flow, reconciliations, approvals, and cross-functional financial operations, ensuring accuracy and compliance.
• Coordinated procurement and logistics for laboratory and field equipment, streamlining supply chain processes.
• Supported the General Manager in overseeing daily operations, finance, and administration, contributing to effective business management.

• Managed full set of accounts and HR operations across Malaysia, Thailand, Hong Kong, Indonesia, and China.
• Coordinated cross-border operations between the Malaysian head office and overseas branches to ensure alignment and efficiency.
• Reviewed and updated the company handbook, while overseeing recruitment, payroll administration, and expatriate work permits.
• Managed statutory audits and facilitated business agreements with TELCO clients, ensuring compliance and strong client relationships.
• Actively involved in the company's listing process, contributing to marketing strategies and funding initiatives to support business growth.

• Managed customer credit assessments, collections, and DSO (Days Sales Outstanding) analysis to optimize cash flow.
• Issued payment reminders, followed up on overdue accounts, and reviewed customer credit limits to mitigate risk.
• Supported inventory counts and coordinated with debt collectors to ensure timely resolution of outstanding balances.