Aida Alavi
Glen Waverley
Summary
Youthful and professional with extensive experience in customer service and sales. Proven ability to enhance customer relations and resolve issues effectively. Skilled in multitasking and organization, leveraging CRM systems to drive results. Committed to fostering a positive environment while achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Telemarketing Sales Representative
Surge Direct
11.2024 - 04.2025
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of professionalism through B2C clientele.
- Handled high-volume telemarketing operations through use of CRM system.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Store Manager
Delish N Ripe
07.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory, cash, and store opening/closing procedures.
- Handled customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees in fast-paced environment through communication and positive feedback.
Receptionist Assistant
Tahla & Leo Orthodontics
01.2022 - 06.2022
- Resolved customer problems and complaints through fluency in Farsi and English.
- Provided exceptional customer service by addressing client concerns professionally contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Professional communication
- Customer service
- Building rapport
- Atttention to detail
Timeline
Telemarketing Sales Representative
Surge Direct
11.2024 - 04.2025
Store Manager
Delish N Ripe
07.2022 - 11.2024
Receptionist Assistant
Tahla & Leo Orthodontics
01.2022 - 06.2022
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