Aida Israilova
Melbourne
Summary
Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Great Southern Hotel
11.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Visa Consultant
Logos Education Centre
10.2012 - 12.2018
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and meetings.
- Analyzed and restructured educational programs to comply with board regulations.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Shared information about educational or occupational requirements of different visas.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Supported applicants through visa process and helped correct different issues.
- Guided applicants through processes of obtaining visas and required documentation.
Education
MBA - Business Administration
The Academy of Administration Under The President
Bishkek, Kyrgyzstan09.2009
Bachelor of Law - International Law
International University of Kyrgyzstan
Bishkek, Kyrgyzstan09.2006
Diploma - Project Management
ILSC
Melbourne, VIC07.2021
Skills
- Data Entry
- Scheduling
- Research
- Project Planning
- Customer Service
- Conference Planning
- Employee Timesheet Processing
Languages
Russian
Native or Bilingual
Kyrgyz
Native or Bilingual
Timeline
Administrative Assistant
Great Southern Hotel
11.2020 - Current
Visa Consultant
Logos Education Centre
10.2012 - 12.2018
MBA - Business Administration
The Academy of Administration Under The President
Bachelor of Law - International Law
International University of Kyrgyzstan
Diploma - Project Management
ILSC
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