Aida Mujanovic
Fairfield West
Summary
Dynamic and results-driven professional with extensive experience in customer service, leadership, and problem-solving. Currently serving as a Service Supervisor at Coles Supermarket, excelling in high-pressure, fast-paced environments. Adept at managing teams, resolving customer concerns, and optimising store operations. Pursuing a Bachelor’s degree in Counselling, showcasing a passion for communication, empathy, and problem resolution. Seeking an opportunity to bring exceptional customer service skills and operational expertise to a forward-thinking organisation.
Overview
6
6
years of professional experience
Work History
Service Supervisor & Online Fulfillment Team
Coles Supermarket
11.2021 - Current
- Supervise and support front-end operations, ensuring seamless customer experiences
- Effectively manage registers, process transactions, and oversee cash handling
- Resolve customer complaints efficiently, demonstrating strong conflict resolution skills
- Train and mentor new employees, fostering a positive and productive team culture
- Coordinate online order fulfillment, ensuring timely and accurate processing
- Thrive in a high-pressure environment, adapting to shifting priorities and demands
Volunteer
Cabramatta Nursing Home
01.2019 - 12.2019
- Engaged with residents through social activities, enhancing their quality of life
Kitchen Hand
Pizza Hut
12.2018 - 05.2019
- Assisted in food preparation and maintained high standards of cleanliness
- Delivered excellent customer service while handling cash transactions
- Ensured a well-organised and efficient kitchen operation
Education
Bachelor of Counselling -
ACAP University College
Skills
- Stock Management & Merchandising
- Customer Service & Problem-Solving
- Leadership & Team Management
- Time Management & Adaptability
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Service Supervisor & Online Fulfillment Team
Coles Supermarket
11.2021 - Current
Volunteer
Cabramatta Nursing Home
01.2019 - 12.2019
Kitchen Hand
Pizza Hut
12.2018 - 05.2019
Bachelor of Counselling -
ACAP University College
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