Aidan Fealy
Kanwal,NSW
Summary
Dynamic Restaurant Manager with a proven track record at McDonald’s, excelling in team management and customer engagement. Enhanced operational efficiency and improved customer satisfaction through effective staff training and inventory control. Passionate about delivering exceptional service while fostering a positive work environment and optimizing business operations.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
McDonald’s
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Department Manager
McDonald’s
10.2020 - 05.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Crew Trainer
McDonalds
06.2017 - 10.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonald’s
10.2016 - 06.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Year 12 -
Morisset High School
Morisset11.2020
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Organization and prioritization
- Customer-oriented
- Complaint resolution
- Food service background
- Adaptable
- Business operations expertise
Timeline
Restaurant Manager
McDonald’s
05.2023 - Current
Department Manager
McDonald’s
10.2020 - 05.2023
Crew Trainer
McDonalds
06.2017 - 10.2020
Crew Member
McDonald’s
10.2016 - 06.2017
Year 12 -
Morisset High School
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