Summary
Overview
About me:
Work History
Education
Skills
Certification
Work Availability
Timeline
OfficeManager
AIDAN KEYS

AIDAN KEYS

Customer Service Rep - Licensing Software Solutions
Hillcrest,QLD

Summary

Experienced with analyzing client needs to create effective software solutions. Utilizes project management skills to ensure timely and successful software implementation. Knowledge of technical troubleshooting to resolve complex issues efficiently.

Specialized in Microsoft contracts for a wide variety of business sizes. Helping to develop, procure and collaborate with multiple contacts to create an efficient resolution to the business needs.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
3
3
Certifications

About me:

I have a strong working knowledge of business client relationships and the connections that are the building blocks of any company. At Fuji film, I have performed a wide variety of roles that have allowed me to truly appreciate the importance of these relations and how they are paramount to the success of any business. I thrive in high-pressure and fast-paced situations, striving for positive results. My easily adaptable nature allows me overcome emerging obstacles with relative ease all while maintaining a positive outlook and a professional attitude which are vital when consulting with new and existing clientele. Further, I possess expertise in quality control and acumen for maximizing performance and inspiring colleagues. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it.

I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My team-building and leadership talents have supported my professional growth as I constantly strive for excellence in all areas of work.

I invite you to look further into my previous work experience. It provides an in depth analysis of my career history and outlines my ability to adapt to new roles and situations even as they emerge.

Kind Regards, Aidan Keys

Work History

Customer Service Representative

Data3
Brisbane, QLD
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong Microsoft product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Team Leader - Project Operations

Fujifilm
Brisbane, Queensland
09.2022 - Current
  • Conducted training and mentored 15 team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.

Document Managing/Reviewer

Fuji-film Document Management Solutions
Brisbane, Queensland
05.2021 - Current
  • Reviewing quality and accuracy of documents and coordinating with customer service representatives to fulfill client expectations
  • Managed competing deadlines with efficiency
  • Communicating with relevant team members to efficiently process documents with time constraints
  • Presented clients with unique copy options based on overall marketing objectives.
  • Consulted with client representatives to shape product and eliminate any errors
  • Edited and proofread drafts of articles and other documents
  • Provided multiple samples (up to 10 different requests at once) of client order for review
  • Support and advise other team members regarding adjustment of product output to meet projected client requests

Data Entry Operator

Fujifilm
Brisbane, Queensland
05.2021 - 06.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Verified data files prior to entry to maintain high data accuracy.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sent completed entries for evaluation and final approval.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained files, records and chronologies of entry activities.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • 60 words per minute 98% accuracy typing
  • Followed established procedures to enter and process data correctly.

Dental Assistant

National Dental care
Brisbane, Queensland
07.2019 - 02.2021
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Dental Assistant

Browns Plains Primary Dental
Brisbane, QLD
11.2018 - 06.2019
  • Similar duties as described above in occupation: Dental Assistant;National Dental Care

Sales Representative

Aligned Marketing
Brisbane, Queensland
01.2019 - 02.2019
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Year 12 Completion -

Calamvale Community College
Brisbane
01.2009 - 12.2017

Skills

Leadership and team building

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Certification

Certificate III in Dental Assisting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Data3
11.2023 - Current

Team Leader - Project Operations

Fujifilm
09.2022 - Current

Data Entry Operator

Fujifilm
05.2021 - 06.2021

Document Managing/Reviewer

Fuji-film Document Management Solutions
05.2021 - Current

Dental Assistant

National Dental care
07.2019 - 02.2021

Sales Representative

Aligned Marketing
01.2019 - 02.2019

Dental Assistant

Browns Plains Primary Dental
11.2018 - 06.2019

Year 12 Completion -

Calamvale Community College
01.2009 - 12.2017
AIDAN KEYSCustomer Service Rep - Licensing Software Solutions