Summary
Overview
Work History
Education
Skills
Timeline
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Aidan Lyons

Eden Hill,Western Australia

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer and stakeholder relationships. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Internal Sales Representative

Lyons Airconditioning
05.2022 - Current
  • Assisted with creating scripts and responses for consumer interaction.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Teamed with partners to close deals for sales development.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Identified consumer interests and key market identifies for new accounts.
  • Provided invaluable insights to management regarding market trends and competitor activities, informing strategic decision-making processes for business growth opportunities.

Fleet Sales Consultant

Southside Mitsubishi
11.2018 - 12.2022
  • Organization of successful product demonstrations that showcased the value proposition of fleet vehicles to prospective buyers.
  • Managed a broad portfolio of clients across various industries, demonstrating adaptability and versatility in addressing unique customer requirements.
  • Visited customers onsite to deliver the best outcomes for those customers.
  • Won back a lapsed customer.
  • Assisted clients in developing cost-effective acquisition strategies for their fleet vehicles.

Stock Controller

Southside Mitsubishi
12.2020 - 05.2022
  • Collaborated with the Sales Team to ensure timely delivery of products and adequate stock levels.
  • Participated in cross-department coordination to improve overall supply chain efficiency, including coordination between sales, parts, and service departments.
  • Assisted in the delivery of high volumes of Mitsubishi and Volkswagens each month and facilitated the sales team in delivery targets to customers.
  • Built relationships with external suppliers to improve labour or supply timelines and assure that Southside were the priority customer.
  • Received new stock and input values into computer system.
  • Licensed new and used vehicles and maintained appropriate records.

Sales Associate Part Time

Beacon Lighting
08.2014 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Arts - Film And Television Production

Curtin University
Perth, WA
11.2017

High School Diploma -

Kalamunda Senior High School
Kalamunda
12.2009

Skills

  • Goal-oriented mindset
  • CRM proficiency
  • Cross-selling techniques
  • Account Servicing
  • Teamwork and Collaboration
  • Customer Service
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Internal Sales Representative

Lyons Airconditioning
05.2022 - Current

Stock Controller

Southside Mitsubishi
12.2020 - 05.2022

Fleet Sales Consultant

Southside Mitsubishi
11.2018 - 12.2022

Sales Associate Part Time

Beacon Lighting
08.2014 - 11.2018

Bachelor of Arts - Film And Television Production

Curtin University

High School Diploma -

Kalamunda Senior High School

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Aidan Lyons