Summary
Overview
Work History
Education
Skills
Timeline
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Aidan O'Brien

Sydney

Summary

I am a courteous, confident, and driven professional who values the importance of strong work ethics. Highly motivated and reliable, I am a fast learner with a continuous desire to enhance my skills. I proactively seek knowledge and am receptive to constructive feedback. I possess excellent communication skills, enabling me to engage effectively with diverse individuals. With proven problem-solving abilities, I am experienced in managing complex situations and thrive in high-pressure environments. Additionally, I have extensive experience collaborating within teams and firmly believe that clear communication and analytical feedback are essential to achieving collective success.



Overview

8
8
years of professional experience

Work History

Assistant Manager

Blues Point Hotel
10.2023 - Current
  • Trusted Assistant Manager known for loyalty, reliability, and strong relationships with both regular patrons and staff
  • Demonstrating excellent communication skills by engaging with customers in person and over the phone, handling inquiries, and providing clear information regarding the business operation
  • Skilled in conflict resolution and customer service, effectively managing and resolving complaints with professionalism and empathy
  • Manage the logistics of customer bookings, coordinating seating arrangements and resource allocation to optimize flow during busy periods and enhance the overall customer experience
  • Experienced in inventory management, coordinating stock deliveries, and ensuring proper organization and quality control
  • Active role in marketing initiatives by organizing promotional displays and providing valuable input on campaign strategies
  • Manage operational tasks independently, including opening and closing procedures, showing reliability and responsibility
  • Fostering a positive team culture through collaboration, support, and consistent communication with coworkers

Bar Attendant

Dubliner Irish Pub & Restaurant
06.2022 - 09.2024
  • Strengthened verbal communication skills through daily interaction with a diverse range of patrons
  • Built strong personal rapport with regular customers, contributing to a welcoming and loyal atmosphere
  • Handled difficult or dissatisfied customers with professionalism and a calm, solution-focused approach
  • Trusted to operate the business independently, ensuring smooth service and open and closing procedures
  • Responsible for handling cash, processing transactions, and balancing tills with accuracy
  • Applied upselling techniques to promote premium products and increase average spend per customer
  • Maintained a clean, safe, and efficient workspace in line with health and safety regulations
  • Demonstrated reliability and accountability by consistently managing responsibilities with minimal supervision
  • Worked collaboratively with team members during peak periods to ensure seamless service delivery

Retail Service Specialist

Officeworks, Mosman,
03.2020 - 03.2023
  • Began as a Customer Service team member, providing till service and assisting customers in making informed purchase decisions with various tech products
  • Attended to customer complaints and processed product returns or replacement requests
  • Utilized upselling techniques to maximise revenue potential while meeting customer needs effectively
  • Proactively requested and completed training in the Print & Copy department for greater challenge and responsibility
  • Quickly adapted to the new role, developing strong skills in customer interaction and print services, often operating the department independently
  • Regularly handled confidential and time-sensitive customer documents with professionalism and discretion
  • Trained new employees in company procedures, ensuring a smooth and effective introduction into the team
  • Frequently worked closing shifts, gaining trust and experience in cash handling and secure closing procedures
  • Strengthened multitasking and problem-solving abilities in a high-pressure environment

Customer Service

VITO's Gelato Cafe, Neutral Bay
11.2019 - 02.2020
  • Provided consistent, professional customer service in a fast-paced café environment
  • Took on various responsibilities across the café to support smooth daily operations
  • Adapted to different roles and tasks as needed to maintain high service standards
  • Collaborated closely with team members, emphasizing the importance of teamwork
  • Contributed to a positive and efficient work atmosphere through flexible and proactive support

Multiple Positions

McDonald's, Cremorne
02.2017 - 04.2018
  • Trained across all areas of the restaurant, including Kitchen, Café, Drive-Thru, and Customer Service
  • Primarily focused on Customer Service due to a strong interest in engaging with the public
  • Gained experience in a high-volume, fast-paced environment requiring adaptability and efficiency
  • Collaborated effectively with team members to ensure smooth restaurant operations during peak periods
  • Developed strong communication and multitasking skills under pressure

Education

High School Diploma -

Mosman High School
11.2020

Skills

  • Client-oriented support
  • Confident speaking abilities
  • Transaction processing expertise
  • Cash management
  • Active team engagement
  • Adaptable learner
  • Experience managing high-pressure situations
  • Sales enhancement
  • Team collaboration
  • Proactive in skill development

Timeline

Assistant Manager

Blues Point Hotel
10.2023 - Current

Bar Attendant

Dubliner Irish Pub & Restaurant
06.2022 - 09.2024

Retail Service Specialist

Officeworks, Mosman,
03.2020 - 03.2023

Customer Service

VITO's Gelato Cafe, Neutral Bay
11.2019 - 02.2020

Multiple Positions

McDonald's, Cremorne
02.2017 - 04.2018

High School Diploma -

Mosman High School

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Aidan O'Brien