Aidan Schultz

• Remained calm and poised when dealing with difficult customers or during busy shifts
• Gained expert knowledge of service steps and practiced time management with service steps
• Worked alongside managers or individually to open and close the restaurant
• Completed stock take, stock orders, staff rota management, and system closing during end of night duties

• Provided silver service at events such as Goodwood Revival within the private Rolex Box, The Wimbledon Championships, Royal Ascot, and The Silverstone Grand Prix 2020

• Taught a team of 6 bartenders within 2 days to silver service standards, continuing to manage the team throughout the event

• Primary contact for Love Supreme Festival 2019, managed various teams on different bars during the weekend, and upsold cocktails by 200% within my own bar.

• Anticipated customer demands during Royal Ascot and kept stock within optimal levels while reducing post event overstock

• Worked alongside Michelin star chefs and underwent sommelier training to provide a 5* dining experience for high profile clients

• Engaged with high status guests and ensured their needs were anticipated and met to silver service standards within a new daily team
• Managed cleaning duties such as tablecloths, uniforms, and BOH duties such as glassware and crockery cleaning and storage

• Upsold premium cocktails and other drinks, averaging a nightly intake of £1,500, this figure typically being the highest on my team

• Exemplified an uplifting and energetic presence during long shifts whilst maintaining performance in a high pressure environment

• Cleaned areas of the club such as VIP lounges, multiple bars, and club toilets effectively to reduce labour hours following closing to around 3:30 AM rather than 4:30 AM