Aidan Toal
Sydney,Coogee
Summary
Dedicated to optimizing customer satisfaction through exceptional service and support, this friendly and efficient team member in the customer service industry possesses a deep understanding of industry standards. Strong expertise in retaining product and service information allows for effective issue resolution. Additionally, excels in driving sales growth and adeptly addressing diverse challenges. Highly productive with a proven track record of successful project management, consistently delivering quality outcomes through leadership and team motivation. Works closely with clients to identify requirements and is committed to providing excellent service that exceeds expectations.
Overview
6
6
years of professional experience
Work History
Customer Application Specialist
Tyro
11.2024 - 05.2025
- Streamlined data migration processes for clients upgrading systems, ensuring seamless transition with minimal downtime.
- Conducted in-depth market research to guide development of new features that addressed unmet user needs.
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
- Overcame objections from potential clients by effectively communicating product benefits, resulting in a higher conversion rate.
- Maintained accurate records of all outbound calls, ensuring proper documentation for future reference and analysis.
- Negotiated pricing and payment terms with customers when possible to close deals.
Mortgage Administrator / Mortgage Underwriter
Canada Life
05.2021 - 09.2024
- Supported clients mortgage processes by assisting with applications and financial documentation requirements.
- Followed up on applications to gather missing information and clarification on client requirements and financial records.
- Explained mortgage loan options to assist potential clients in choosing appropriate financial products for individual circumstances.
- Analysed clients' background checks and financial records to determine loan risk involved.
- Liaised with financial advisers, solicitors and valuers to facilitate underwriting process and loan completion.
- Created detailed reports for clients, detailing application results and reasons for approval or denial.
- Achieved service time and quality targets.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Issued approvals within authorised limits and escalated large-value applications to senior staff for review.
- Executed loan origination process by ordering credit reports, conducting appraisals and reviewing preliminary title reports.
Technical Support Representative
Eir
02.2019 - 05.2021
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Guided callers through troubleshooting, navigating company site and using products or services.
Education
NVQ Level 4 - Music production & Sound Engineering
LIT Limerick
2019
NVQ Level 3 - Software Development
Sligo IT
2015
Skills
- Mortgage administration
- Rapport building
- Compliance documentation
- Phone system knowledge
- Mortgage application knowledge
- Computer literate
- Customer service expert
- Logistical planning
- Email Handling
- Loan calculations
- Financial management
- Customer Service
- Data handling
- Professional communication
- High volume call centres
- Team leadership and motivation
- Calm under pressure
- Problem-solving
- Active listening
- Professional telephone etiquette
Accomplishments
- Team manager for vulnerable customers in Home Finance at Canada Life UK
- Created my own fundraiser for the homeless I’m Ireland
- Completed 15km run going up a mountain & back
- Won student of the year award in software development
- Voted top 3 employee on Customer Focus at Canada Life Uk
- Fundraiser for Mental Health in Ireland completing 16km run
- Working in the Financial district of London for 3 years
Education
other,other
DATE OF BIRTH
September 1995
References
References available on request.
Aidan Toal
Timeline
Customer Application Specialist
Tyro
11.2024 - 05.2025
Mortgage Administrator / Mortgage Underwriter
Canada Life
05.2021 - 09.2024
Technical Support Representative
Eir
02.2019 - 05.2021
NVQ Level 3 - Software Development
Sligo IT
NVQ Level 4 - Music production & Sound Engineering
LIT Limerick
Similar Profiles
Aayush DhitalAayush Dhital
Strategic Account Specialist at TyroStrategic Account Specialist at Tyro
SWETHA MARAMSWETHA MARAM
AML / KyC Analyst at TyroAML / KyC Analyst at Tyro
Samuel HirmizSamuel Hirmiz
Customer Support Specialist at TyroCustomer Support Specialist at Tyro