Phone Consultant, Merchant & Technician
Dr Phone Repair
- Cultivated meaningful customer relationships through attentive interaction and personalized service, enhancing brand loyalty and customer retention.
- Orchestrated comprehensive training programs for new hires, focusing on adherence to protocols and elevated customer service standards.
- Mentored and coached team members to achieve and maintain high-performance metrics, contributing to overall operational efficiency.
- Skillfully resolved complex customer issues, empowering junior staff with the skills and approaches needed to maintain excellent customer service standards.
- Seamlessly processed a diverse range of POS transactions, including check, cash, and credit payments, as well as initiated refunds when necessary.
- Proactively managed inventory by restocking and meticulously organizing front-lane merchandise, directly contributing to increased product sales.
- Conducted customer education sessions to detail product features and benefits, addressing questions to facilitate informed purchasing decisions.
- Guided clients through the entire sales cycle, offering robust after-sales support to assess satisfaction and troubleshoot any issues effectively.
- Safeguarded revenue streams through strategic communication and negotiation tactics, employing refunds only as a last resort to ensure optimal customer satisfaction.