Aiden Firmstone
HAZELBROOK,NSW
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Room Service Attendant
Fairmont Resort ACCOR
Leura, NSW
04.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Managed high demand during holiday season across 224 rooms by myself on some days due to understaffing
Delivery Driver
Hazelbrook kebab house
HAZELBROOK, NSW
02.2019 - 04.2021
- Route planning Order verification Payment processing
- Delivery logging Map reading, Boosted customer service by helping with delivery, payment, and stock questions
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
Delivery Driver
Gasiinsamut Thai Fusion
Katoomba, NSW
01.2016 - 12.2017
- Boosted customer service by acting as an all rounder in the shop (Delivery, Front of House ,Dishy )
Front of House Supervisor
Katoomba RSL
Katoomba, NSW
10.2015 - 12.2015
- Supervised staff of 10 through motivational coaching and effective training programs for service and sales techniques
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of cleaning
- Employment ended abruptly when the RSL burnt down
Kitchen Hand
Pancakes On The Mountain
Katoomba, NSW
03.2015 - 08.2015
- Pancakes on the Mountain | Katoomba, nsw
- Supported kitchen team members with efficient ingredient preparation and supply restocking
- Prepared pots, pans, and utensils for use by sanitizing in sink.
Education
High School Diploma -
Springwood High School
Springwood, NSW12.2013
Skills
- Customer Relationships
- Customer Service
- Traffic Laws and Regulations
- GPS Navigation
- Time Management
- Delivery Verification
Certification
HSC Springwood High December 2013
Barista Course Wentworth Falls Tafe January 2014
Wentworth Falls Tafe RSA & RCG February 2014
Wentworth Falls Tafe Commercial Cookery Cert 3 December 2015
Timeline
Room Service Attendant
Fairmont Resort ACCOR
04.2021 - Current
Delivery Driver
Hazelbrook kebab house
02.2019 - 04.2021
Delivery Driver
Gasiinsamut Thai Fusion
01.2016 - 12.2017
Front of House Supervisor
Katoomba RSL
10.2015 - 12.2015
Kitchen Hand
Pancakes On The Mountain
03.2015 - 08.2015
High School Diploma -
Springwood High School
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