Aiden Giovanni
Summary
Experienced optical assistant with a strong background in managing patient interactions and administrative tasks in a busy optometry practice. Skilled in fitting and adjusting eyewear, conducting preliminary eye exams, and ensuring optimal patient care and satisfaction. Adept at maintaining smooth operations and providing high-quality service in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Optical Assistant Supervisor
Specsavers Optometrists
06.2021 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
ART ASSISTANT
Endemol Shine Australia – MasterChef
01.2018 - Current
- Scope: My role with Endemol Shine Australia – MasterChef focuses on prioritising, planning, scheduling and managing activities to meet the filming objectives in timely manner. Key to the role is maintaining a flexible approach and being detailed oriented while working in a dynamic environment. Some of my duties include assisting in the set-up and clean-up of filming studio, communicating complex issues to the management for immediate resolution and ensuring customer satisfaction by addressing customer concerns promptly and professionally.
- Duties include:
- Operating and attending to manual and automated equipment in the filming production process
- Assisting in the set-up of studio and restocking shelves
- Preparing and maintaining studio and materials
- Loading and unloading trucks for offsite filming
- Maintaining cleanliness of equipment and assigned work area at all times
- Developing process improvements to improve workflow efficiency
- Assisting the Art Team in filing paperwork and data entry and general office administration
SALES ASSISTANT
Wax Scents Soy Candles
01.2018 - 01.2019
- Scope: My role with Wax Scents Soy Candles focused on providing exceptional service and support to customers in an efficient and effective manner to achieve sales targets. Key to the role was practicing strong negotiation and communication skills. Some of my duties included assisting in candle making, performing a variety of in store, marketing, promotion, advertising, visual merchandising and stocking duties related to the sale and delivery of company product's that contribute to the efficient and profitable operation of the store and managing the preparation of customer orders.
STORE MANAGER
Rodger David
01.2017 - 01.2018
- Scope: My role with Rodger David focused on ensuring compliance in all areas of operational activity and driving sales and profitability through the staff's success and growth. Key to the role was maintaining a high degree of attention to detail and practicing good communication skills. Some of my duties included managing and developing staff, creating staff rosters, ensuring that staff performs in accordance with the required standards and procedures, managing stocktake and ordering stocks and overseeing the effective visual merchandising to maintain store's presentation.
SALES ASSISTANT
Target
01.2011 - 01.2018
- Scope: My role with Target focused on providing high class customer service and to increase company's growth and revenue through sales maximisation. Key to the role was practicing effective communication and organisational skills. Some of my duties included providing customers advice and guidance on product selection, upselling other products and services, managing stocktake and visual merchandising, reporting discrepancies to the supervisor, handling POS, completing sales transactions and managing refunds.
Education
Year 11 -
Hoppers Crossing Secondary College
01.2015
Skills
- Staff development
- Team leadership
- Customer engagement
- Active listening
- Critical thinking
- Professionalism
- Proficient in conflict management
- Emotional intelligence
Certification
Responsible Service of Alcohol (RSA) | Go TAFE | 2017
Hobbies and Interests
Animals, Camping, Traveling, Hiking, Horror Movies, Nature Photography
Timeline
Optical Assistant Supervisor
Specsavers Optometrists
06.2021 - Current
ART ASSISTANT
Endemol Shine Australia – MasterChef
01.2018 - Current
SALES ASSISTANT
Wax Scents Soy Candles
01.2018 - 01.2019
STORE MANAGER
Rodger David
01.2017 - 01.2018
SALES ASSISTANT
Target
01.2011 - 01.2018
Year 11 -
Hoppers Crossing Secondary College
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