Aiden Grech
Sydney,NSW
Summary
Passionate and results-driven professional with a strong background in customer service, including a leadership role as Customer Service Supervisor at Coles, where I improved customer satisfaction through hands-on training and effective problem-solving. Skilled in CAD software and design thinking, with a keen eye for collaboration and creating positive work environments. Proficient in Google Sheets and Adobe Suite, I thrive on finding creative solutions, streamlining operations, and helping teams work smarter and more efficiently.
Overview
4
4
years of professional experience
Work History
Bartender
Camelot Lounge
Marrickville, 2204
10.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Created a positive work environment by encouraging teamwork among staff members.
Customer Service Supervisor
Coles
Bankstown, 2200
10.2022 - 10.2023
- Trained new customer service representatives on company policies and procedures.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided superior customer service at all times.
Crew Member
McDonalds
Revesby, 2212
06.2021 - 09.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Education
Bachelor of Design - Product Design
University of Technology Sydney
Sydney, NSW11-2025
High School Certificate -
St Marys Cathedral College
Sydney, NSW11-2022
Skills
- CAD software (Fusion 360, Solidworks)
- Adobe creative suite
- Design research
- Design thinking
- Technical drawing
- Manufacturing processes
- Customer service skills
- Design collaboration
Timeline
Bartender
Camelot Lounge
10.2023 - Current
Customer Service Supervisor
Coles
10.2022 - 10.2023
Crew Member
McDonalds
06.2021 - 09.2022
Bachelor of Design - Product Design
University of Technology Sydney
High School Certificate -
St Marys Cathedral College
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