Aiden Hume
Surry Hills,Australia
Summary
Experienced customer service professional consistently exceeding employer expectations by maintaining high personal and professional standards. Resourceful individual driven by customer satisfaction with a strong background in client relations and operational efficiency. Motivated by prioritizing team success and adapting to evolving business needs. Recognized for effective communication, leadership skills, and unwavering commitment to achieving goals. Thrives in team environments and leverages exceptional listening and interpersonal skills to foster effective collaboration.
Overview
13
13
years of professional experience
Work History
Service Consultant
Porsche Centre Sydney South
08.2020 - 02.2024
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Cabin Crew
Virgin Australia Airlines
08.2018 - 06.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight .
- Submitted daily reports to address comfort, safety and operational concerns observed throughout each flight.
Customer Service Consultant
PeopleCare – Alliance Insurance Contract
05.2017 - 11.2017
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Collaborated with team members to share best practices and improve overall performance within the department.
Customer Service Representative – Concierge
Commonwealth Bank - Wollongong
10.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Travel Consultant
Flight Centre Travel Group
09.2015 - 09.2016
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Waiter
Penrith Panthers Leagues Club – Dining
01.2011 - 08.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Cert III Travel and Tourism -
Cert III Financial Services -
Higher School Certificate -
Cert III & IV Woodworking and Timber -
Level 2 Men’s Artistic Gymnastics Coaching Accreditation -
Skills
- Client relationship building
- Complaint resolution
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Excellent communication
- Team collaboration
Timeline
Service Consultant
Porsche Centre Sydney South
08.2020 - 02.2024
Cabin Crew
Virgin Australia Airlines
08.2018 - 06.2020
Customer Service Consultant
PeopleCare – Alliance Insurance Contract
05.2017 - 11.2017
Customer Service Representative – Concierge
Commonwealth Bank - Wollongong
10.2016 - 04.2017
Travel Consultant
Flight Centre Travel Group
09.2015 - 09.2016
Waiter
Penrith Panthers Leagues Club – Dining
01.2011 - 08.2015
Cert III Financial Services -
Higher School Certificate -
Cert III & IV Woodworking and Timber -
Level 2 Men’s Artistic Gymnastics Coaching Accreditation -
Cert III Travel and Tourism -
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