Summary
Overview
Work History
Education
Skills
Timeline
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AIDEN KELLY

Brisbane,QLD

Summary

A collaborative Customer Relationship Manager providing leadership to a diverse portfolio of Aged Care, Education and Insurance organisations, and serving as escalation point for clients and internal departments.

A natural leader skilled in mentoring team members to deliver exceptional services and strong interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

6
6
years of professional experience

Work History

Customer Relationship Manager

WorkCover Queensland
12.2021 - Current
  • Delivered superior customer service to strengthen relationships and drive future workplace safety.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current services and provide recommendations for improvement.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Facilitated workshops and seminars to educate customers on product features and benefits.
  • Worked with Aged Care, Education and Insurance departments to facilitate communication and deliver personalised solutions to customers.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for customers.
  • Conducted full claim investigations and reported updates and legal actions.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Mentored academies and held presentations to new onboarding employees of the business.

Marketing and Communications Officer

Exercise And Sports Science Australia
01.2021 - 12.2021
  • Coordinate and create various media, marketing and brand campaigns.
  • Interview and film members (exercise physiologists, sports and exercise scientists) to help tell their stories and professions.
  • Produced impeccable marketing copy for website, social media outlets, writing and editing large quantities of content for blogs and magazines.
  • Supervised marketing plans and actions for product launches, public relations tasks and events.
  • Liaised with directors of sales and marketing to manage and deliver marketing and communications plans.
  • Built and led strong presentations to promote products and build brand recognition.
  • Supported public relations managers with writing, researching and preparation of materials
  • Used various social media platforms for media and blogger outreach.
  • Conducted media relations and responded to media requests for information.

Marketing and Resource Manager

Intro Recruitment Solutions
01.2018 - 12.2020
  • Planned and executed internal and external marketing events.
  • Operated and maintained applicant tracking and candidate management systems.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
  • Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
  • Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
  • Established relationships with key stakeholders.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Coordinated with design and media teams to develop high-quality creative assets.

Communications Intern

P4 Group/Constructive Comms
08.2017 - 12.2018
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Helped with photo and video production and performed visual and sound editing tasks.
  • Wrote and distributed press releases and social media content for clients and company.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Created media kits and utilized promotional materials to meet specific strategic initiatives.
  • Gathered information on customer opinions and adjusted plans to capitalise on current trends.
  • Supported public relations managers with writing, researching and preparation of materials.

Education

Bachelor of Public Relations And Communications - Public Relations And Organisational Communication

Griffith University
Brisbane, QLD
11.2019

High School Diploma -

Villanova College
Coorparoo, QLD
11.2010

Skills

  • Customer Relationship Management (CRM)
  • Collaborative Environments
  • Internal and External Communications
  • Stakeholder Communications
  • Partnership and Account Management
  • Product and Service Sales
  • Customer Development Planning
  • Creative Thinking

Timeline

Customer Relationship Manager

WorkCover Queensland
12.2021 - Current

Marketing and Communications Officer

Exercise And Sports Science Australia
01.2021 - 12.2021

Marketing and Resource Manager

Intro Recruitment Solutions
01.2018 - 12.2020

Communications Intern

P4 Group/Constructive Comms
08.2017 - 12.2018

Bachelor of Public Relations And Communications - Public Relations And Organisational Communication

Griffith University

High School Diploma -

Villanova College

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AIDEN KELLY