Aiden Kenneth Cootes
Pimpama
Summary
Passionate about customer satisfaction, service, marketing, retail, and financial planning. Seeking an opportunity to utilize skills and knowledge within an organization. Strong background in customer service and satisfaction, with developed expertise to excel in this field. Known for hard work and excellent communication skills. Eager to learn and adapt to different working conditions. Punctuality, politeness, and a strong work ethic define me. Always strive to perform to the best of my ability. Contact: cootesey222@gmail.com or 0433 594 113.
Overview
9
9
years of professional experience
Work History
Appointment Setter and Consult
Distrupt Digital
01.2023 - Current
- Company Overview: Distrupt is a leading marketing agency and google premier partner
- Distrupt is a leading marketing agency and google premier partner
- Conducted research to identify new leads and opportunities for appointments.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Utilized various communication channels to reach out to clients and confirm appointments.
- Communicated with potential clients to understand requirements and preferences.
- Coordinated with team members to align on client needs and availability.
Sales Manager
AMA Warehouse
06.2023 - 09.2024
- Sales management and KPI's exceedment
- Vast amount of product knowledge from in house training, personal experience and product study in personal time
- Kpi's made, met and adjusted accordingly
- Handled customer relations issues, enabling quick resolution, and customers satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked well in a team setting, providing support and guidance.
Membership Consultant
EMF
02.2023 - 06.2023
- Creating, adjusting and cancelling new accounts in the main CRM database.
- Face to face, phone and email consulting.
- Gym maintenance, cleaning and scheduling.
- Collaborated with team members to streamline processes for efficient membership management and customer service.
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
Client Retention Manager
(SAA) Superannuation Advice Australia
06.2022 - 01.2023
- Regularly reviewed and updated retention policies to ensure alignment with company objectives and evolving market conditions.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Collaborated with sales teams to identify at-risk clients and implement retention strategies accordingly.
- Increased customer loyalty through the establishment of a comprehensive rewards program.
- Working hand and hand with a specialised case management team on all retention clients
- The members in this team are the most qualified and experienced customer satisfaction agents, financial advisors and insurance experts
Sales Consultant
National Advice Network
04.2022 - 01.2023
- Sales with warmer leads, helping Clients with Superannuation utilizing Financial Advisers
- KPIs achieved and succeeded
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided constructive feedback on participant performance during workshops, enabling attendees to refine their skills effectively.
- Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity.
Machine Operator
Premium Plate Services Melbourne
02.2017 - 10.2021
- Casual/ on-call work (2017- 2019) - Fulltime (2019- 2021)
- Multi machine operation - overhead crane, plasma cutting, oxy torch machine, hand/circular saw and angle grinder operation
- Physically remove steel plates then clean and mark with appropriate mark numbers - reading nests/ programs - high level of attention to detail
- Storeman - categorisation of steel sheets into their locations in the shed
- Liaise face to face with customers for in store order pickups
- Cleaning steel plates and equipment, scraping of metal plates and using jackhammer, pressure washer on machine beds
- Forklift Operation
Sales Consultant
Frizelle Sunshine Automotive
07.2019 - 02.2020
- Sales and Negotiation with customers in regards to automotive vehicles
- Inbound, outbound and follow up calls
- Basic reception duties, quotes, special requests, loading leads and information of customers into a software known as Dealer socket
- Personal/ group sales and negotiation training
- Dealing an elite level of customer service at dealerships consisting of Gold Coast Audi, Robina Volkswagen, South Brisbane Jaguar Land Rover and Southport Ferrari
- Numerous Voluntary positions including OutdoorX, Sanctuary Cove Boat Show and Gold Coast Titans home games representing Frizelle Sunshine Automotive
Support Worker
My Family Support Services
12.2015 - 01.2020
- Dispensing correct medication with impeccable attention to detail
- Cleaning and housekeeping
- Cooking macro friendly food for diabetic clients
- Detailed note taking
- Insulin disbursement and blood sugar levels measured
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Applied conflict resolution techniques to manage and de-escalate challenging behaviors.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Crew Member
Hungry Jacks Oxenford
03.2019 - 08.2019
- Part-time shift work
- Burger room, making each burger, maintaining ingredients stay fresh
- Organising of papers, packets, ingredients and packaging
- Ensuring meals are made and prepared by deadline on timer
- General maintenance, General Housekeeping
Machine Operator
3 Metals PTY LTD
04.2019 - 07.2019
- Multi machine operation - Trumpf Laser and Plasma cutting, oxy torch machine, hand/circular saw and angle grinder operation hammers and basic tools, Belt sanding machine, magnets
- Physically remove steel plates then clean and mark with appropriate mark numbers - reading nests/ programs - high level of attention to detail
- Physically calculate angles, sequences and measurements using the Trumpf TRUBend press machine in order to bend steel to exact measurements and angles
- Storeman - categorisation of steel sheets into their locations in the shed or removal of specific sheets from stock to machine
- Cleaning steel plates and equipment, scraping of metal plates and using jackhammer, pressure washer and slat cleaner on machine beds
- Forklift Operation
Car Wash Attendant
Coomera Grand Car & Dog Wash
02.2019 - 04.2019
- Working every Saturday
- Cleaning cars hand wash
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Maintenance of machines and chemicals
- General housekeeping
- Eftpos experience
- Greeted customers and assessed needs to recommend suitable car wash services.
- Achieved customer satisfaction by providing high-quality professional service.
Casual Worker
Taylor Made Screen Printing
05.2018 - 10.2018
- Print screened paint and vinyl decals onto garments (t-shirts, hats, sweaters), handled toxic chemicals, and heated machinery
- Pick and Pack for deliveries
- Cleaning equipment and warehouse, for next day use
- Conducted routine maintenance for optimal equipment performance.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Casual Worker
Louvre Window Services
07.2018 - 08.2018
- Casual/ School holidays work
- Liaise face to face with customers
- Assisting with glazing and screen installations
- Travel Brisbane to Gold Coast
- Cleaning refuse from product use
Education
Certificate II - Business
Pimpama State Secondary College
Certificate III - Training and Recreation
Southport TAFE
Year 12 -
Pimpama State Secondary College
11.2018
Skills
- Excellent leadership skills
- Excellent communication
- Moderate understanding in Financial planning
- Moderate understanding in Mortgage Broking and Debt analysis
- Customer service skills
- Ability to deal with complaints
- Ability to excel under pressure
- Ability to deal with unsatisfied Clients
- Ability to work well individually or in a team
- Proactive problem solver
- Punctual
- Reliable
- Good planning and organization skills
- Time management
- Setting appointments
Accomplishments
- Found success in multiple car sales (pre-pandemic). Audi, Ferrari, Volkwagen, Hyundai, Aston Martin etc.
- Achieved high numbers working as a client manager alongside financial Advisers.
- Accepted a promotion to a Client Retention role inside a Client support/ Case management team.
- Excelled in a warehouse management position at Tomra Recycling PTY LTD.
- Broke records and set a new KPI standard in some sales roles.
- Worked alongside Mortgage Brokers in assisting Clients with refinancing properties.
Personal summary
My name is Aiden and my nickname is Cootesey. I am willing and able to complete and/or participate in any task or activity given. I am outgoing, confident, friendly and easy to talk to. I am often told I have a charm and a bubbly personality. One big thing I am striving to achieve is more knowledge, however not only acquiring knowledge, but implementing it as well.
Other achievements
- Captain for under 20's Gold Coast District Rugby Union, 2018
- Overseas Taiwanese exchange program, 2016
- Rewarded best forward player, 2015, 2016 & 2017
- Part of selected group that organized and planned school formal, 2018
- Fundraised over $5000 for sports tour by catering functions, door knock selling & landscaping, 2016
- Volunteer weekly at the sports club canteen, serving customers., Ongoing
- Won the South East Queensland Rugby Union Premiership Title, 2017
- Active member of the Helensvale Hogs Rugby Union football club, 2006-2022
Hobbies and Interests
- Attend and participate in Business/Sales training seminars and bootcamps.
- Sports and keeping active. Outdoors, water sports and camping.
- Travelling for education and sports - Taiwan and New Zealand
Timeline
Sales Manager
AMA Warehouse
06.2023 - 09.2024
Membership Consultant
EMF
02.2023 - 06.2023
Appointment Setter and Consult
Distrupt Digital
01.2023 - Current
Client Retention Manager
(SAA) Superannuation Advice Australia
06.2022 - 01.2023
Sales Consultant
National Advice Network
04.2022 - 01.2023
Sales Consultant
Frizelle Sunshine Automotive
07.2019 - 02.2020
Machine Operator
3 Metals PTY LTD
04.2019 - 07.2019
Crew Member
Hungry Jacks Oxenford
03.2019 - 08.2019
Car Wash Attendant
Coomera Grand Car & Dog Wash
02.2019 - 04.2019
Casual Worker
Louvre Window Services
07.2018 - 08.2018
Casual Worker
Taylor Made Screen Printing
05.2018 - 10.2018
Machine Operator
Premium Plate Services Melbourne
02.2017 - 10.2021
Support Worker
My Family Support Services
12.2015 - 01.2020
Certificate III - Training and Recreation
Southport TAFE
Year 12 -
Pimpama State Secondary College
Certificate II - Business
Pimpama State Secondary College
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