Aiden Weadley
Perth,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customers Service Specialist
Coles Supermarket
02.2018 - 08.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
Hedland Senior High School
South Hedland, WA10.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Ability to Work Independently
- Valid drivers licence
- Problem Resolution
- Money handling abilities
Certification
- CPR and first AID trained, Australia wide first aid - 2nd of June 2023
- RSA streamline
- Working at heights check 30/01/2024
- Working with confined space 02/02/2024
Timeline
Customer Service Representative
Coles Supermarket
08.2022 - Current
Customers Service Specialist
Coles Supermarket
02.2018 - 08.2022
High School Diploma -
Hedland Senior High School
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