Aiden Wijbenga
Summary
Dedicated and compassionate professional with knowledge of service delivery and proven multitasking abilities, with a strong desire to make a positive impact on the lives of others and myself. I possess excellent communication and interpersonal skills, as well as a deep understanding of the importance of providing empathetic support. Proven record of delivering top-tier customer service and support in various settings. I am eager to leverage my skills and passion to contribute to a team focused on improving the well-being of individuals in need.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Patrick Dickson
02.2023 - Current
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
AusPost contractor
Australia Post
08.2022 - 02.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-by-day duties accurately and efficiently
- Demonstrated respect, friendliness to customers when delivering parcels and was willing to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers
- Worked flexible hours; through busy times of the year, such as Christmas
Customer Service Representative
Sportspower
04.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Coles Supermarket
10.2019 - 03.2020
- Pleasantly greeted customers and provided prompt and courteous service
- Assisted customers by finding items quickly to boost store satisfaction rates
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
- Removed rubbish, swept and mopped floors for professional appearance
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Fast Food Crew Member
McDonald's
07.2018 - 01.2019
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order
- Took orders, prepared meals, and collected payments
- Worked in the kitchen completing orders to customer satisfaction.
Work Experience as a Teacher's Assistant
Black Hill Primary
06.2017 - 07.2017
- Worked under direction of licensed teacher in and outside of classroom
- Worked with teacher to monitor class schedule and take attendance
- Assisted teachers with lesson plan creation and materials development
- Provided support to help students with special needs learn and grow
- Supported classroom activities, tutoring, and reviewing work.
Education
HLTAID012 - Provide First Aid in an education and care setting (Face-to Face) -
Ballarat First Aid & Safety Training Centre
01.2023
High School Diploma -
St Patrick's College
Ballarat, VIC09.2019
Completed Vocational Education And Training - Sport And Recreation
VCAA - Online
01.2019
Qualified Lifeguard -
Life Saving Victoria - Online
01.2016
Skills
- Excellent Communication
- Self Management
- Excellent with the use of technology
- Great Problem solver
- Conflict Resolution
- Reliable and Punctual
- Trustworthy
- Eager and willing to help
- Health and Safety Standards
- Quality Control
Hobbies
- Avid Gym Enthusiast: Passionate about fitness and bodybuilding, actively preparing to compete in a bodybuilding event next year. Eager to share my knowledge and enthusiasm to inspire others to embrace a healthy lifestyle.
- Basketball Enthusiast: Enjoy playing basketball as a means of staying active and promoting teamwork and discipline.
- Gaming Enthusiast: Love playing strategic games on my PlayStation during my spare time, which helps develop problem-solving skills and provides a well-rounded balance to my life.
Timeline
Warehouse Assistant
Patrick Dickson
02.2023 - Current
AusPost contractor
Australia Post
08.2022 - 02.2023
Customer Service Representative
Sportspower
04.2021 - 07.2022
Customer Service Representative
Coles Supermarket
10.2019 - 03.2020
Fast Food Crew Member
McDonald's
07.2018 - 01.2019
Work Experience as a Teacher's Assistant
Black Hill Primary
06.2017 - 07.2017
HLTAID012 - Provide First Aid in an education and care setting (Face-to Face) -
Ballarat First Aid & Safety Training Centre
High School Diploma -
St Patrick's College
Completed Vocational Education And Training - Sport And Recreation
VCAA - Online
Qualified Lifeguard -
Life Saving Victoria - Online
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