Aiga Faalave
Melbourne,VIC
Summary
A dynamic and results-driven professional with a proven track record in customer service and team collaboration at Baby Bunting. Skilled in process optimization, enhancing team morale, and driving efficient operations, which have consistently led to high client satisfaction. With strong analytical and communication skills, I adapt quickly to new environments, ensuring smooth transitions and effective solutions.
Committed to fostering a positive work culture and continuous improvement, I possess versatile expertise in project management, problem-solving, and cross-functional collaboration. Known for bringing a fresh perspective and a proactive approach, I am dedicated to delivering high-quality outcomes and ensuring success in every project I undertake.
An experienced leader, I have successfully guided teams, managed complex projects, and consistently achieved strategic objectives. I excel at developing efficient processes, maintaining high standards, and aligning team efforts with organizational goals. My collaborative nature and commitment to excellence have earned recognition for my ability to deliver results while cultivating a positive and productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Marketplace Agency
Baby Bunting
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Picking Lead
Tigermist
06.2018 - 06.2021
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
- Supported continuous improvement initiatives by identifying areas of opportunity and recommending process enhancements accordingly.
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Increased employee retention within the picking team by fostering a positive work culture and offering opportunities for growth.
- Assisted in hiring decisions for new pickers, evaluating potential candidates based on skillset, experience, and cultural fit within the team.
Education
Diploma of Education - Early Childhood Care And Education
Australasian College of Education And Training
Melbourne, VIC02-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
- Customer assistance License - 2 years
- Computing License - 4 years
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Gym Workouts
- Music
- Dancing
- Blogging/Vlogging
- Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Marketplace Agency
Baby Bunting
08.2021 - Current
Picking Lead
Tigermist
06.2018 - 06.2021
Diploma of Education - Early Childhood Care And Education
Australasian College of Education And Training
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