Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aikaterini Papastamopoulou

Westcourt Cairns,QLD

Summary

Accomplished Housekeeping Supervisor with a proven track record at Rileys Crystalbrook, enhancing guest satisfaction through expert staff training and development in cleaning, sanitation, and guest relations. Skilled in staff scheduling and health safety compliance, achieving a significant increase in compliance rates. Demonstrates exceptional customer service and leadership abilities.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

Rileys Crystalbrook
07.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Room Attendant

Rileys Crystalbrook
08.2022 - 07.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Cleaner

GJK Facility Services
06.2014 - 04.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

High School - General Studies

General High School of Corinth
Corinth Greece
06.1992

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Staff Scheduling
  • Staff Training and Development
  • Health and safety compliance

Languages

Greek
Professional Working

Timeline

Housekeeping Supervisor

Rileys Crystalbrook
07.2023 - Current

Housekeeping Room Attendant

Rileys Crystalbrook
08.2022 - 07.2023

Cleaner

GJK Facility Services
06.2014 - 04.2017

High School - General Studies

General High School of Corinth

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Aikaterini Papastamopoulou