Aila Musson
Brisbane,QLD
Summary
An accomplished Visual Merchandiser with over 10 years experience in the retail and fashion industry, specialising in product placement, styling and creating visually engaging customer service experiences. Highly skilled in customer service, with a friendly and approachable manner, strong communication skills, and a proven ability to build rapport with customers and teams alike. Known for a strong work ethic, reliability and the ability to work autonomously while contributing positively to a team environment.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
Salco PTY LTD
Brisbane, QLD
06.2016 - 01.2026
- Highly trained as a VM, I am responsible for 6 brands across David Jones and Myer Centre.
- Developed merchandising strategy to efficiently move overstock by taking into account the seasons, trends, colours coordination and accessibility for customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Highly organised and prioritising my workload weekly to maximise my ability to go around my allocated stores across the city.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Know up to date sales figures and focus on brands/areas that needs to hit target budgets and push for sales as much as I can within the role.
- Worked with the store managers and staff members to optimise promotions and sales.
- Send weekly reports and imagery to head office to review the VM work. As well as communicating via phone calls and emails.
Concession Store Manager
Ganton Business Shirts
Brisbane, QLD
03.2015 - 06.2016
- Providing a high standard level of customer service as well as building rapport with customers to gain their trust with the brand, as it is a new shirting brand to QLD.
- Managing staff members and doing the monthly rosters via the tablet that was given.
- Designed staff training programs, enhancing team performance and promoting adherence to safety protocols.
- Hit target budgets and KPIs. Pushed sales by motivating staff members to give their best customer service.
- Analysed sales data to identify trends, informing product offerings and promotional strategies for increased revenue.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Effectively dealing with customer complaints in an efficient manner depending on the case of complaint.
Consular Officer
Royal Thai Consulate - General
Brisbane, QLD
02.2013 - 03.2015
- Evaluated visa applications, ensuring compliance with immigration laws and regulations.
- Conducted interviews with applicants to assess eligibility for visas and residency permits.
- Collaborated with law enforcement agencies to investigate potential fraudulent activities in applications.
- Assisting with general visa enquiries and administrative tasks
- Providing translating and interpreting services for legal correspondence.
- Dealing with courier and Australia Post in tracking of applications that have been posted to various locations.
- Drafting submissions to the Royal Thai Embassy in Canberra for procedural changes.
- Liaising with applicants and ensuring that The Consulate’s high standards of customer service and professionalism are maintained at all times.
Senior Sales Associate
Nine West Group
Brisbane, QLD
10.2011 - 03.2015
- Working with a diverse team of employees, delegating tasks and ensuring that high standards of customer service are maintained at all times.
- Personally providing excellent standards of customer service including styling advice on current season fashion trends, and fashion tips while assisting customers with their purchase and any questions they had on products for sale.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Processing customer transactions via cash, EFTPOS and credit card in a prompt and efficient manner.
- Effectively merchandising the store to highlight new product lines or promotions in order to increase sales.
- Reporting on a wide variety of internal KPI's and sales results.
- Cash handling and computer operations.
Education
Bachelor of Business/Creative Industries - Public Relation/Film&TV
Queensland University of Technology
Brisbane, QLDSkills
- Visual Merchandising
- Customer Service
- Sales Expertise
- Fashion Styling
- Window displays
- Administrative Skills
- Product Knowledge
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Creative vision
- Communication
- Highly organised
- Excellent work ethic
- Critical thinking
- Ability to work under pressure
- Ability to prioritised workload
- Final Cut/I Movie editing software
- Lightroom
Accomplishments
Won Visual Merchandiser of the Year 2023
Timeline
Visual Merchandiser
Salco PTY LTD
06.2016 - 01.2026
Concession Store Manager
Ganton Business Shirts
03.2015 - 06.2016
Consular Officer
Royal Thai Consulate - General
02.2013 - 03.2015
Senior Sales Associate
Nine West Group
10.2011 - 03.2015
Bachelor of Business/Creative Industries - Public Relation/Film&TV
Queensland University of Technology