AILEEN ANGLO

• Leads the front-line team in handling bookings, inquiries, and complaints to ensure exceptional customer experiences.
• Acts as the escalation point for service issues and implements service quality standards.
• Supervises daily operations for smooth functioning, ensuring a high level of productivity.
• Manages staffing schedules, delegates tasks, and provides hands-on training and coaching.
• Conducts regular performance reviews to support staff development and maintain service consistency.
• Handles corporate and long-term client accounts, including contract setup, fleet coordination, and customer relationship management.
• Serve as the main point of contact for business clients and key accounts.
• Works closely with the finance team on invoicing, billing cycles, and account reconciliation.
• Monitor vehicle availability, utilization, and condition in coordination with the operations team.
• Monitor inventory levels and escalate requests for additional vehicles or replacements.
• Maintain accurate vehicle records and reports, including mileage, damage, and service history.
• Monitor adherence to safety, regulatory, and internal operational guidelines.
• Coordinates with maintenance for timely servicing and addresses any fleet-related issues to minimize downtime.
• Encourage staff to upsell optional services (insurance, upgrades, accessories).
• Support marketing promotions and loyalty programs aimed at individual and corporate clients.
• Track branch-level sales performance and report on KPIs and conversion rates.
• Collaborates with maintenance, sales, and accounts teams to streamline operations and ensure timely support for both individual and corporate clients.
• Maintain proper records of customer contracts, rental agreements, and vehicle checklists.
• Analyze trends and suggest improvements to increase efficiency and customer loyalty.
• Reports operational challenges and suggestions for improvement to management.
• Collaborate with maintenance, finance, and head office for smooth operational execution.
• Coordinate with the sales and marketing team to target commercial clients and optimize offerings.
• Participate in management meetings and provide feedback from the ground level.

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• Manages day-to-day activities in the production area including plant care, workflow planning, and overall production scheduling.
• Ensures that all growing processes meet quality, efficiency, and environmental standards.
• Oversees retail space presentation, stock replenishment, product displays, and seasonal merchandising.
• Ensures the shop is customer-ready and promotes a pleasant shopping experience.
• Leads the retail team in providing knowledgeable and friendly assistance to customers.
• Handles inquiries, special requests, and ensures a high standard of service across all customer touchpoints.
• Coordinates daily staff activities in both production and retail areas.
• Assigns duties, provides hands-on support, conducts training, and ensures a safe and productive working environment.
• Monitors and manages inventory levels for plants, garden products, tools, and supplies.
• Coordinates restocking, labeling, pricing, and liaises with suppliers as needed.
• Assists in achieving sales targets through product knowledge, seasonal campaigns, upselling, and organizing events or workshops to engage the community and promote sales.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintains a safe and tidy work environment by ensuring compliance with workplace safety and horticultural handling standards.
• Oversees use of tools, chemicals, and equipment.
• Prepares reports on production output, retail performance, inventory levels, and staff productivity. Communicates operational needs and improvement ideas to management,
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.