AILEEN BRIONES
Brisbane,Queensland
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering exceptional service on every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Building Concierge
Mobo Co
07.2023 - Current
- Inspected all deliveries for accuracy before allowing them into the building complex
- Efficiently handled emergency situations by taking appropriate action swiftly and calmly
- Organized and managed daily operations of the building, ensuring smooth functioning in a timely manner
- Enforced safety protocols throughout the building as per company standards
- Provided friendly customer service while responding promptly to inquiries from tenants, guests and other personnel
- Developed strong relationships with tenants, visitors and staff to ensure their satisfaction with services provided.
- Organized community events to foster a sense of camaraderie among building tenants.
Business Specialist
Team Global Express
01.2023 - 07.2023
- Update directory information
- Promote company products, services, and savings plans when appropriate
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts
- Represent company at trade association meetings to promote products
- Dealing with inbound and outbound calls
- KPIS, targets
Receptionist
Brazilian Beauty
06.2022 - 01.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Resolved customer problems and complaints.
Beauty therapist
Brazilian Beauty
06.2022 - 01.2023
- Demonstrated exceptional customer service skills by providing friendly and knowledgeable advice to customers on beauty treatments and products
- Ensured that all equipment was cleaned thoroughly after use according to health and safety regulations
- Maintained high standards of hygiene when carrying out all beauty treatments
- Provided waxing services with precision and care, ensuring customer comfort throughout the process
- Created detailed client records for each customer, documenting their treatment history accurately.
Childcare Assistant
OSHC
02.2018 - 07.2022
- Demonstrated patience and understanding when dealing with difficult emotions or issues
- Ensured compliance with safety regulations by regularly inspecting equipment and facilities
- Communicated regularly with parents about their child's progress in order to ensure open dialogue between home and school environments
- Demonstrated excellent problem-solving abilities when addressing challenging behaviors or difficult situations
- Provided nurturing care to children of varying ages in a daycare setting, demonstrating strong organizational skills and the ability to multitask.
Pharmacy Assistant
Plaza Pharmacy
03.2018 - 12.2018
- Maintained an organized and clean work environment in accordance with safety regulations
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions
- Collaborated closely with pharmacists in order to provide accurate drug information to customers
- Provided excellent customer service by answering questions regarding prescriptions, over-the-counter medications, and health products.
Cashier
WOOLWORTHS, QLD
01.2018 - 07.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
Diploma of Aged Care - Childcare
Traxion
02.2022
Diploma of Beauty Therapy in Beauty - Beauty
The French Beauty Academy
11.2021
Skills
- Sales and marketing
- Teambuilding
- Data Entry
- Customer service orientation
- Time management expertise
- Microsoft Office
- Continuous Improvement
- Excel
- Organizational proficiency
- Event planning assistance
- Customer Service
- Adaptability and Flexibility
- Event Planning
Certification
- First aid/ CPR
- Blue card
Timeline
Building Concierge
Mobo Co
07.2023 - Current
Business Specialist
Team Global Express
01.2023 - 07.2023
Receptionist
Brazilian Beauty
06.2022 - 01.2023
Beauty therapist
Brazilian Beauty
06.2022 - 01.2023
Pharmacy Assistant
Plaza Pharmacy
03.2018 - 12.2018
Childcare Assistant
OSHC
02.2018 - 07.2022
Cashier
WOOLWORTHS, QLD
01.2018 - 07.2018
Diploma of Aged Care - Childcare
Traxion
Diploma of Beauty Therapy in Beauty - Beauty
The French Beauty Academy
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