AILEEN CUNAN
PMA GLOBAL Under TORRA ANGENCY
Strathfield,New South Wales
14
years of professional experience
Customer-oriented professional with 10 years of experience in customer service positions in the Philippines. Strong background in banking, retail, and logistics warehousing, with a focus on delivering excellent service and maintaining high standards of accuracy and efficiency.
Work History
Warehouse Casual Worker
2 Months- Unload and unpack items received at the warehouse and prepare them for storage.
- Inspect and sort items according to job requirements, client requirements, and area of operations.
- Pick, reassemble and sort specific jobs and work orders, checking that the correct items and materials are prepared.
- Engage into suitable items and packaging items to fit job requirements, size and quantity and properly arrange items to make job lots of apps.
- Receive items from warehouse workers, sort them and repack them into bins according to quantities and labels.
- Load boxes and items into trucks directly for identification, handling and tracking.
- Move and organize items around the warehouse and maintain well-arranged storage areas.
- Operate warehouse equipment to move and lift cartons before loading or unloading them.
- Handle a range of client items carefully during unpacking, picking, sorting, packing, and moving.
- Assist with deliveries and unloading from trucks and other worksite materials.
- Ensure products are packed securely to reduce the risk of damage during handling and transport.
- Maintain a clean and organized work area, including packing stations and storage shelves.
- Dispose of damaged boxes and packaging materials and assist with general warehouse housekeeping.
- Follow WHS procedures and safe manual handling practices when lifting, carrying, and moving items.
- Communicate with supervisors and team members about job requirements and any issues encountered.
- Complete assigned jobs efficiently and within required timeframes while maintaining accuracy.
- Perform general warehouse duties as required to support daily operations.
- Under Time Warehouse / Airport / Warehouse / Sydney
Bank Supervisor / Senior Client Service Associate
8 Years 11 Months- I consistently greeted customers with a positive, welcoming attitude, ensuring they felt valued from the moment they arrived while providing friendly, attentive, and solution-focused service.
- Identified customer needs and recommended suitable banking products,including savings accounts, credit cards, personal loans, insurance, and digital banking services.
- Performed start- and end-of-day branch operations, ensuring accuracy and compliance with banking procedures.
- Oversaw daily tellering operations and provided guidance to frontline staff to maintain service quality and operational efficiency.
- Supervised Cash Services, Cash Deposit Machines (CDM), Teller Assist Unit Machines, and ATM operations within the branch.
- Conducted ATM cash loading and retrieval, as well as CDM and Teller Assist Unit cash handling, in coordination with the Service Officer under dual-control procedures.
- Acted as the chief custodian of peso and foreign currency cash, accountable forms, late cheques, and returned/bounced cheques.
- Verified details and ensured proper issuance, tracking, and reconciliation of accountable forms.
- Provided signature and approval support for various bank transactions in accordance with signing authority.
- Reviewed, prepared, approved, and submitted all required branch reports, ensuring accuracy and timely dispatch to relevant units.
- Ensured discrepancies were identified, reported, and resolved promptly to maintain operational integrity.
- Oversaw and reconciled daily financial transactions and reports, identifying and resolving discrepancies.
- Coordinated with risk management, customer service, and other departments to
enhance operational efficiency and improve client satisfaction. - Served as a front-line member, assisting customers with day-to-day banking needs and providing high-quality service.
- Assisted customers with processing transactions, resolving complaints, addressing account discrepancies, and answering enquiries.
- Provided information on bank products and services to support customer needs and promote suitable offerings.
- Handled a wide range of financial transactions, including cheque cashing, deposits, withdrawals, fund transfers, loan payments, manager's cheques, inward and outward remittances, bank certificates, statements of account, bills
payments, and account opening/closing. - Conducted ATM cash loading and retrieval (onsite machines).
- Performed daily cash retrieval from Cash Deposit Machines, ensuring accuracy and compliance with dual-control procedures.
- Contributed to team goals by supporting colleagues and completing tasks as required.
MARKETING EXECUTIVE AND RECRUITMENT SPECIALIST
1 Year 3 Months- Started as a sales representative and later promoted to recruitment specialist.
- Conducted paper screening and shortlisted suitable candidates for various roles.
- Interviewed applicants and coordinated with clients regarding recruitment requirements.
- Developed and maintained relationships with recruitment partners and clients.
- Managed incoming phone calls and provided timely support to candidates and clients.
- Built and maintained successful relationships with recruitment partners and identified and developed new sources of potential clients to expand business opportunities.
- Communicated effectively with clients via phone, email, and in-person interactions.
- Developed and maintained relationships with recruitment partners and clients.
- Assisted clients in inquiries that facilitated talent for their organizational needs.
- Created and posted job advertisements and monitored candidate applications.
- Maintained and updated the candidate database for future recruitment needs.
Education
Bachelor of Science - Information Technology
Skills
Customer Service and Care
Team Work
Telephone
Communication
Problem Solving
Initiative
Time Management
Timeline
Warehouse Casual Worker
PMA GLOBAL Under TORRA ANGENCY
08.2026 - CurrentRead More
Bank Supervisor / Senior Client Service Associate
BDO Unibank Inc.
02.2015 - 01.2024Read More
MARKETING EXECUTIVE AND RECRUITMENT SPECIALIST
Dencom Consultancy
04.2013 - 07.2014Read More
Bulacan State University
Bachelor of Science from Information Technology
Read More
Personal Information
- Visa Status: PR 190 VISA