Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Ailicia Webster

Redbank,QLD

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Petbarn
12.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Department Manager

McDonalds
11.2017 - 12.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated with managers of other departments to maintain transparency.

Crew Trainer

McDonald's Redbank Plaza
04.2014 - 06.2016
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Developed and implemented successful onboarding program.
  • Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Established and maintained quality control standards.

Education

High School Diploma -

Bundamba State Secondary College
Bundamba, QLD
11.2012

Skills

  • Customer Service and Engagement
  • Operations Oversight
  • Flexible Schedule
  • Capital Spending
  • Team Leadership
  • Staff Development
  • Retail Operations
  • Inventory Control
  • Time Management
  • Store Opening and Closing
  • Effective leader
  • Animal handling and care

Accomplishments


Certificate 3 in retail operations - 2015

Mars petcare college - Nutrition certificate (through Petbarn) - 2022


Certification

  • Forklift License - 2021-current

References

Lois Kelly - Current boss

0432 459 896

smg.kenmore@petbarn.com.au


Courtney Shepherd - Friend

0434 389 443

Timeline

Assistant Store Manager

Petbarn
12.2020 - Current

Department Manager

McDonalds
11.2017 - 12.2020

Crew Trainer

McDonald's Redbank Plaza
04.2014 - 06.2016

High School Diploma -

Bundamba State Secondary College

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Ailicia Webster