AILIFEIRE ABULAITI
Sdney,Malaysia
Summary
Experienced Fraud & Risk Analyst with 3.5+ years in financial services, specializing in fraud detection, transaction monitoring, and CFD trading support. Skilled in identifying suspicious activities, mitigating trading risks, chargeback investigations, and ensuring AML/KYC compliance. Strong background in CFD broker support (cTrader, MT4/MT5), assisting traders with trade execution, trade enquiry and onbarding. Previously provided account support in the e-payment sector, handling transaction issues and customer inquiries. Passionate about financial security, fraud prevention, and delivering high-quality client support.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
IC Markets Global
Sydney, NSW
02.2024 - Current
- Strong knowledge of foreign exchange markets and payment solution
- Dealing with technical queries regarding the trading platfom including analysis and invesgaons of trades;
- Developed solutions to address customer complaints.
- Addressed concerns of partner clients.
- Provided prompt and courteous service to customers via phone, email, and chat.
Account Specialist
e-payment project
Kuala Lumpur
11.2022 - 10.2023
- Work as an Account Specialist for e-payment project
- Main role will be
- Support customer communication and education
- Build strong relationships with customers by providing best-in-class customer experience
- Identifying opportunities to improve their performance
- Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
Fraud&risk specialists
Hospitality Platform
Kuala Lumpur
01.2021 - 11.2022
- Company Overview: one of the biggest hospitality platforms
- Work As a Account & Content Integrity Specialist for one of the biggest hospitality platforms
- Main role will be
- Educating users on how to maintain security and safety while using platform responsibly
- Investigate complex situations and potential fraud surfaced in high volume queues
- Demonstrate ability to comprehensively document investigations
- Understand risk systems and investigate account patterns through data analysis
- Identify market trends and product vulnerabilities
- Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
- One of the biggest hospitality platforms
Education
Master of Business Administration -
SEGI University
Kuala Lumpur10.2020
Bachelor of business management -
University of Sunderland
Kuala Lumpur11.2018
Skills
- Foreign exchange markets
- Payment solutions
- Fraud investigation
- Problem solving
- Investigative documentation
- Trend detection and analysis
- Quality control
Reference
- Felicia, felicia.tan@tdcx.com, TDCX Malaysia
- Tom xu，t.xu@icmarketsgroup.com IC market Global
Hobbies and Interests
- Traveling
- Perfume and lego lovers
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Uyghur
Native or Bilingual
Personal information
- Date of Birth: 11/16/1995
- Gender: Female
- Marital Status: Married
Timeline
Customer Support Executive
IC Markets Global
02.2024 - Current
Account Specialist
e-payment project
11.2022 - 10.2023
Fraud&risk specialists
Hospitality Platform
01.2021 - 11.2022
Master of Business Administration -
SEGI University
Bachelor of business management -
University of Sunderland