Ailin Dou
Melbourne,Australia
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Enthusiastic international admission assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent student management and management skills.
Overview
6
6
years of professional experience
Work History
Data and Business Analyst
Lyons College
03.2022 - Current
- Knowledge in business requirements gathering, data profiling, and data analysis.
- Good storyteller using Data and visualisation, and communicating data findings.
- Good experience for assessing and clean data.
- Proficiency in SQL, and Python for data manipulation.
- Produced monthly reports using advanced Excel spreadsheet and Power BI functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
- Tested data prediction algorithms based on historical data.
IT Support Officer
Lyons College
03.2022 - Current
- Experience and confidence in setting up end user IT hardware and software.
- Provided technical support to students, troubleshooting technical issues and providing solutions.
- Analyzed student service data to identify trends, identify solutions.
- The ability to coach students in a one on one setting, on their IT set up to improve their efficiency for their study.
- Setting up new email accounts, email forwarding, out of office notifications for students and employees.
- Assisting in the setup of new devices such as notebooks, PC's, tablets, phones.
- Microsoft 365 and Exchange incident response and request fulfillment.
- End User Computer preparation and setup.
- OneDrive and SharePoint incidents response and request fulfillment.
- Fixing Laptop/Desktop troubleshooting.
AFL & Marvel Stadium Data Project
AFL
03.2022 - 08.2022
- Exploring possible business use cases.
- Summary high level insights by data science.
- An assessment of data quality by data analysis techniques.
- Presenting data science findings to peers, illustrating progress made during various tasks.
- Developing database solutions and data visualisation in multiple programming languages.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Web Developer (IT Project)
BRR Technology Solutions
01.2020 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Creating and designing working prototypes, databases, website and mobile application.
- Testing and monitoring the programs.
- Identifying issues and analysing information.
- Managed time efficiently in order to complete all tasks within deadlines.
Student Peer Mentor
RMIT
07.2021 - 07.2022
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
Student Peer Mentor
Federation University
03.2018 - 12.2020
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
Education
Master of Data Science - Data Science
RMIT University
Melbourne, VIC07.2022
Bachelor of Information Technology - Business System
Federation University Australia
Melbourne, VIC11.2020
Skills
- Programming language - Python, R, MySQL, HTML, JavaScript, C, C, Java
- Data visualizations - Power BI
- Data analysis & Statistical analysis
- Data Mining
- Agile framework understanding
- Written Communication
- Strategic Planning - JIRA
- Project coordination
- Time Management Skill
- Student Relations Support
- Administrative Support
- Issue Resolution
Timeline
Data and Business Analyst
Lyons College
03.2022 - Current
IT Support Officer
Lyons College
03.2022 - Current
AFL & Marvel Stadium Data Project
AFL
03.2022 - 08.2022
Student Peer Mentor
RMIT
07.2021 - 07.2022
Web Developer (IT Project)
BRR Technology Solutions
01.2020 - 02.2021
Student Peer Mentor
Federation University
03.2018 - 12.2020
Master of Data Science - Data Science
RMIT University
Bachelor of Information Technology - Business System
Federation University Australia
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