Ailini Peti
Penrith,NSW
Summary
Dynamic professional with a proven track record at Emerton McDonald, excelling in customer service and warehouse logistics. Expert in leveraging critical thinking and team collaboration to drive efficiency and enhance customer satisfaction. Achieved significant improvements in order fulfilment accuracy, demonstrating strong communication skills and analytical thinking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Warehouse Operator
SRDC MINCHINBURY WOOLWORTHS
11.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Logistics Associate
SRDC MINCHINBURY WOOLWORTHS
11.2022 - Current
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
Service Manager
Emerton Mc Donalds
02.2021 - 10.2022
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Customer Service Representative
Emerton Mc Donalds
05.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Accounting - Accounting And Finance
Western Sydney University
Sydney, NSW04.2025
High School Diploma -
St Clairs Catholic High School
175 Buckwell Dr, Hassall Grove NSW 276111.2021
Skills
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Project Management
- Client Relationship Building
- Team Leadership
- Strategic Planning
- Budget Control
- Business Planning
- Analytical Thinking
- Customer Service
- Strong Communication Skills
- Accounting knowledge
Additional Information
Currently studying at Western Sydney University: Bachelor of Accounting
Final year student 2024
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Warehouse Operator
SRDC MINCHINBURY WOOLWORTHS
11.2022 - Current
Logistics Associate
SRDC MINCHINBURY WOOLWORTHS
11.2022 - Current
Service Manager
Emerton Mc Donalds
02.2021 - 10.2022
Customer Service Representative
Emerton Mc Donalds
05.2018 - 01.2021
Bachelor of Accounting - Accounting And Finance
Western Sydney University
High School Diploma -
St Clairs Catholic High School
Similar Profiles
Mauricio QuezadaMauricio Quezada
Desk Monitor at SRDC SKID ROW DEVELOPMENT CORPORATIONDesk Monitor at SRDC SKID ROW DEVELOPMENT CORPORATION
Laura GecicLaura Gecic
Team Leader at SRDCTeam Leader at SRDC
Oluwadamilola LawansonOluwadamilola Lawanson
Clinical Placement- Rehabilitation 104hrs at Minchinbury HospitalClinical Placement- Rehabilitation 104hrs at Minchinbury Hospital
Bronwyn ThorpeBronwyn Thorpe
Manager Bank Guarantees at Commonwealth Bank of Australia, CBAManager Bank Guarantees at Commonwealth Bank of Australia, CBA
Olivia GraysonOlivia Grayson
Woolworth's Online Team Member at Woolworths GroupWoolworth's Online Team Member at Woolworths Group