Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ailis Jenkins

Marsfield,NSW

Summary

As a team member I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and an enthusiastic team player. I am an extremely hardworking server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. I have 2 to 3 years experience serving up to a high number of dinner guests from a food stand during a high volume festival to, a casual dining restaurant that is the busiest of it's kind in the state.

I am a focused worker that is successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Member

Grill'd
Macquarie Centre
07.2016 - Current
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted co-workers whenever possible.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Routinely removed trash and debris from restaurant.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.

Team Member

Presto Pizza
Tamworth
02.2016 - 06.2016
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.


Team member

Bits n' Bites
Tamworth
02.2016 - 07.2016
  • Maintained high standards of cleanliness and sanitation.
  • Maintained clean dining room, lobby and service areas at all times.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Stocked and maintained cleanliness of stations.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Operated all kitchen equipment adeptly.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Assisted co-workers whenever possible.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Provided friendly and attentive service.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Temporary Worker

All Fired Up! Gourmet Pizza
Tamworth
01.2015 - 01.2015
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Consistently provided professional, friendly and engaging service.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Assisted co-workers whenever possible.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained high standards of cleanliness and sanitation.


Education

Bachelor of Arts - Creative Writing

Macquarie University
Current

Skills

  • Organized and efficient server
  • Thrives in fast-paced environment
  • Committed team player
  • High energy
  • Flexible schedule capability
  • Up-selling capability

Certification

  • Mental Health First Aid Certificate 2017
  • RSA Certificate 2017
  • First Aid Certificate 2017

Timeline

Team Member

Grill'd
07.2016 - Current

Team Member

Presto Pizza
02.2016 - 06.2016

Team member

Bits n' Bites
02.2016 - 07.2016

Temporary Worker

All Fired Up! Gourmet Pizza
01.2015 - 01.2015

Bachelor of Arts - Creative Writing

Macquarie University

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Ailis Jenkins