Ailis Power
West Footscray,Australia
Summary
Allied Health Assistant and Client Care Coordinator with 4+ years of experience in optimising clinic operations and patient care. Proficient in efficient multitasking, team supervision, enhancing patient satisfaction and clinic efficiency. Committed to fostering a supportive environment through effective communication and teamwork, aiming to advance patient care standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Maxwell Medical Group
08.2024 - Current
- Ensured patient satisfaction and comfortability as first point of contact in clinic
- Managed patient and doctors schedules
- Took payments and managed Medicare and Workcover claiming
- Manage patient check-ins, learn new systems swiftly, maintain punctual records, resolve scheduling issues, and boost clinic flow.
- Scan and file urgent documents
- Triage patients with efficacy and accuracy, leading to best possible outcome.
Head Medical Receptionist
ONA Chinese Medicine and Fertility
Essendon, VIC
07.2024 - 08.2024
- Greeted clients warmly and maintained a calming clinic environment.
- Supervised and coordinated efforts of two receptionists.
- Managed appointment bookings and reschedules.
- Achieved KPIs across weekly, monthly, and quarterly benchmarks.
- Oversaw payments, POS usage, invoicing, and settlements.
- Managed clinic inventory and conducted accurate data entry.
Allied Health Assistant
Livewell Health Physiotherapy and Pilates
05.2023 - 12.2023
- Worked 1:1 with Clients using a prescribed exercise care plan.
- Managed non clinical non emergency team inquiries.
- Worked with clients 1:1 using Gym equipment.
- Shadowed and assisted Physiotherapists and Pilates instructors.
- Maintained a clean work environment by adhering to infection control guidelines.
- Provided administrative support to the medical team, including scheduling appointments and maintaining records.
- Documented patient information accurately in the electronic health record system.
- Monitored inventory of supplies and ordered additional items when needed.
- Monitored individuals to identify and address specific care needs.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Managed phone inquiries in and out of the clinic.
- Coordinated adaptive exercise routines, improved care protocols with team input, and enhanced patient progress monitoring with measurable impact.
Warehouse Cleaner
Rehab Hive
08.2022 - 01.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Lifted, carried, and transported loads of up to 25kg
Team Member
Kmart
04.2022 - 08.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed cooperative relationships with coworkers and managers.
- Conversed with all demographics of people with kindness and helpfulness.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Kentucky Fried Chicken
07.2021 - 01.2022
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
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Altona Secondary College
Altona, VICCertificate IV - Allied Health Assistance
Victoria University
Melbourne, VIC12.2023
Skills
- Infection Control
- PPE
- Workplace Safety
- Medical Terminology
- Bookkeeping
- Customer Service
- Teamwork
- Patient Care
- Medical Equipment
- Progress Reports
- Case Management
- Team Supervision
- Food Safety
- Warehousing
Certification
- First Aid - Dec 2023
- CPR - Dec 2023
Timeline
Medical Receptionist
Maxwell Medical Group
08.2024 - Current
Head Medical Receptionist
ONA Chinese Medicine and Fertility
07.2024 - 08.2024
Allied Health Assistant
Livewell Health Physiotherapy and Pilates
05.2023 - 12.2023
Warehouse Cleaner
Rehab Hive
08.2022 - 01.2023
Team Member
Kmart
04.2022 - 08.2022
Team Member
Kentucky Fried Chicken
07.2021 - 01.2022
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Altona Secondary College
Certificate IV - Allied Health Assistance
Victoria University