Ailish-Jayde Lunam

Customer Service Duties

• Greeted incoming guests and known visitors by name, always with a friendly smile and supplied friendly service, making friendly conversation with customers to provide enjoyable lunch, snack or dinner eat in or take away experience.
• Provided exceptional customer service by responding to customer inquiries promptly and professionally.
• Answering the phone in a professional and polite manner, offering food menu options and taking food pick-up orders over the phone. This included repeating their order back to them for order accuracy, adding up the price and allowing the customer to know, communicating the order to the kitchen and passing on the time the order will take, to the client.

Assorted Maintenance Duties

• Assisted in restocking of condiments, napkins and straws, refrigerators and freezers in store as required.
• General maintenance tasks such as sweeping and mopping floors, wiping chairs and tables and washing dishes.
• Maintained and clean and tidy dining area, including tables, counter tops and benches.
• Operation of the data operated cash register/eFtpos machine for transactions with customers.
• Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
• Prepared frozen or milk drinks, according to recipes or special requests from customers, following safety protocols.
• Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
• Adhered to all safety and sanitation standards while preparing and delivering food.

• Folded dried articles neatly.
• Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
• This was an after school/weekend job,