Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ailsa Chittick

Kangaroo Valley,NSW

Summary

Driven Curator proficient in best museum practice and supervising curatorial staff members to exceed organizational goals. Excellent with maintaining databases and collection management. Dedicated and self-motivated professional with over 20 years of expertise in the Museum industry. Strong administrative and customer service background.

Overview

35
35
years of professional experience

Work History

Collections Curator

Fleet Air Arm Museum
09.2006 - Current
  • Manage the conservation and storage of the Fleet Air Arm Museum (FAAM) and HMAS Creswell artefacts
  • Assist in developing Navy heritage policy, operating procedures, budget development and business planning
  • Oversee the development and conduct of the FAAM Volunteer program
  • Interact with official visitors and members of the public as required
  • Received, photographed, catalogued, researched and prepared objects for display for the FAAM collection.
  • Maintained collection records and performed annual inventory of the collection.
  • Develop and maintain external relationship with Veteran organisations and other Shoalhaven Museums and Galleries.

Access and Outreach Support Officer

National Film and Sound Archive
07.2005 - 09.2006
  • Responsible for providing administrative support to the Branch Head and six senior Managers in relation to the management of resources and expenditure.
  • Monitoring and maintaining of branch budgets and forecasts.
  • Undertake research, provide information to assist senior staff in the preparation of complex submissions, reports and publications.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Streamlined processes to maximize operational results.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Education and Visitors Services Administrative Assistant

Australian War Memorial
03.2004 - 06.2005
  • Provide Administrative support and assistant to the Education and Visitor Services (EVS) section of the Australian War Memorial
  • Raising Purchase Orders and Good Receipts for EVS
  • Organising and scheduling EVS Section Meetings
  • Collating and organising information for the EVS Section for the Australian War Memorial Annual Report
  • Education collection management including creating records, storage and preservation
  • Ad hoc administrative and project work
  • Monitoring, registering and following up all correspondence in EVS.

Program Officer

Australian War Memorial
02.2004 - 03.2004
  • Responsibility for the coordination and delivery of programs including coordinating experts (both internal and external) to present programs for specific anniversaries and programs.
  • Provide a range of interpretive services for conducted visits by ADF personnel
  • Provide project co-ordination of Memorial programs
  • Participate in forward planning of Memorial programs
  • Liaise with internal and external clients and stakeholders with regards to Memorial programs

Memorial Box Annual Audit

Australian War Memorial
12.2003 - 01.2004
  • Assisted with the annual audit of the Memorials 72 outreach boxes.
  • Undertook inventory of all items in 72 boxes to assess damage to items, missing items, missing accession numbers, etc.
  • Handling, conservation and repair of Memorial box artefacts.
  • Cleaning of items within the boxes and the boxes themselves, in accordance with conservation standards
  • Coordinating distribution of boxes back to each state.

Information Assistant

Australian War Memorial
11.2002 - 07.2003
  • Interact directly with all visitors to the Australian War Memorial
  • I was the first point of contact for the visitors and thus have a major responsibility for the image of the institution
  • Provide assistance by answering general inquiries and offering information about the Memorial, its service's and the commemorative area
  • It was part of my role to help visitors understand the Australian experience of war and its impact on Australian society
  • Introduce the Memorial to visiting school groups by briefing them in the educational space and communicating to them the significance of the institution.
  • In the Memorial bookshop i was involved with the handling and accounting for money, credit card transactions and travellers cheques.

Business Partner Interface (Account Manager)

IBM Australia
09.2001 - 10.2002
  • An Account Management role managing the relationship with IBM's Business Partners and ensuring orders are processed by required date and tracked into Australia, through Customs, into the warehouse to the Business Partners
  • Maintain a high level of Business Partner satisfaction through timely order processing, meeting delivery dates, sourcing parts, resolving invoice disputes and other problems
  • Back-up Team Leader, responsible for managing the performance of a team of 12
  • Streamlined the process for two software products that had come across from other areas of the company, bringing them into line with IBM procedures and re-educating the Business Partners.
  • Improved the relationship with several Business Partners through diplomacy, communication and persistence where others had failed.

Customer Service Operations Coordinator

IBM Australia
04.2001 - 09.2001
  • Coordinated and managed the performance of a team of Customer Service Operations specialists responsible for processing orders for Midrange and Mainframe computers
  • Ensured contracts for IBM Business Partners and Direct Customers were processed within the Service Level Agreements parameters
  • Liaised with the Interface and Billing teams to ensure a high level of customer satisfaction by ensuring that orders are processed within the and resolving order errors
  • Meet monthly measurement and review backlog reports
  • Became Ordering Co-ordinator within one month of joining the team, rapidly learning new products, new systems, new processes and becoming an effective member of a new team
  • Promoted to lead the team, train new members and coordinate team tasks

Logistics Coordinator

IBM Global Services Australia
03.1999 - 04.2001
  • Coordinated, managed the performance and enhanced the skills of a team of Logistics Specialists responsible for supplying desktop computers to Government accounts.
  • Arranged and coordinated Customer Catalogue meetings to review the products, introduce new models and implement any changes customers required.
  • Developed, reviewed and maintained procedures and guidelines for undertaking the Logistics Specialist role
  • Ensured all Service Level Agreements time frames were achieved
  • First level of escalation for any customer or supplier issues
  • Took responsibility for two new accounts from the time of transition and worked on them till they were running smoothly
  • Trained the Logistics Specialist to take over these accounts and supervised the coordination of all government accounts

Order Administrator

Compaq Computers
11.1988 - 03.1999
  • Received, certified and processed orders from major accounts and ensured orders complied with business policies and procedures
  • Resolved order and credit discrepancies
  • Actioned order amendments and cancellations and processed substitutions
  • Processed Return Material Applications and notified clients on completion.

Program Administrator

Yorkshire Electricity
01.1998 - 10.1998
  • Provided a broad range of administrative support services to the 2000 Central Program Support Team responsible for ensuring that the organisation would be Y2K compliant.
  • Provided support and specialised Y2K software training to other Business Partners.
  • Managed quality assurance of the Businesses database structure
  • Maintained and updated project related documents.
  • Communicated regularly with stakeholders, updating on progress to build support for program.

Education

Graduate Diploma of Museum Studies -

Deakin University
Melbourne, VIC
2004

Office Practice Certificate -

TAFE NSW
Bathurst, NSW
1993

Bachelor of Arts - History Research

Charles Sturt University
Bathurst, NSW
1992

Finance for Small Business -

TAFE NSW
Nowra, NSW
1992

Skills

  • Collection Management
  • Exhibition Planning
  • Professional Relationships
  • Business Operations
  • Business Opportunity Development
  • Strategic Communication

Accomplishments

    2022 received a Gold Navy Commendation from Chief of Navy

Timeline

Collections Curator

Fleet Air Arm Museum
09.2006 - Current

Access and Outreach Support Officer

National Film and Sound Archive
07.2005 - 09.2006

Education and Visitors Services Administrative Assistant

Australian War Memorial
03.2004 - 06.2005

Program Officer

Australian War Memorial
02.2004 - 03.2004

Memorial Box Annual Audit

Australian War Memorial
12.2003 - 01.2004

Information Assistant

Australian War Memorial
11.2002 - 07.2003

Business Partner Interface (Account Manager)

IBM Australia
09.2001 - 10.2002

Customer Service Operations Coordinator

IBM Australia
04.2001 - 09.2001

Logistics Coordinator

IBM Global Services Australia
03.1999 - 04.2001

Program Administrator

Yorkshire Electricity
01.1998 - 10.1998

Order Administrator

Compaq Computers
11.1988 - 03.1999

Graduate Diploma of Museum Studies -

Deakin University

Office Practice Certificate -

TAFE NSW

Bachelor of Arts - History Research

Charles Sturt University

Finance for Small Business -

TAFE NSW

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Ailsa Chittick