Summary
Overview
Work History
Education
Skills
Essentials
Additional Professional Development Courses
Timeline
Generic
Ailysh Lewis-Millar

Ailysh Lewis-Millar

Brisbane,QLD

Summary

Dedicated support worker with over five years of experience in the NDIS and community sectors, consistently exceeding expectations. Passionate about fostering teamwork and driven by strong values, ensuring every interaction is meaningful and impactful. Focused on empowering individuals through tailored case management support plans that prioritize autonomy and personal growth. Committed to delivering positive, therapeutic assistance to vulnerable and marginalized populations, enhancing quality of life and well-being.

Overview

9
9
years of professional experience

Work History

Support and Advocacy Worker

Micah Projects
03.2023 - Current
  • Provide holistic case management support to vulnerable individuals at risk of homelessness, ensuring tenancy sustainability and housing retention through assertive outreach. (Case managed 23-32 individuals at any time)
  • Embedded culturally appropriate, trauma-informed and strengths-based frameworks into practice.
  • Advocate for clients’ rights in relation to housing access, financial hardship, and social services.
  • Supported self-determination and self-efficacy, ensuring participant led and participatory support.
  • Build strong, professional relationships with participants through effective communication, active listening and accountability to ensure the effective development of support plans to meet individual needs.
  • Coordinate and attend appointments with clients to address numerous support needs such as health, mental health, AOD, social isolation, financial hardship etc.
  • Promote harm reduction strategies and support clients with AOD challenges through referrals and resource provision.
  • Provided resources and referrals to participants experiencing mental health challenges. Including individuals experiencing suicidal ideation.
  • Collaborate effectively with multidisciplinary teams and community organisations to deliver wraparound support.
  • Worked alongside individuals, supporting them to make access to social welfare services such as NDIS and the Disability Support Pension.
  • Attend additional training opportunities and supervision to ensure reflective practice.
  • Continuously fostered a positive team culture by encouraging collective support and acceptance.
  • Adhered to organisational policy by completing all data compliance tasks within a timely manner.
  • Maintain accurate and timely case notes, documentation, and incident reporting in line with organisational policy.

Support Worker

Arafmi
10.2021 - 03.2023
  • Work within a diverse team to uphold company standards while supporting participants in SIL and STA environments.
  • Improve participant engagement within the community and social groups by providing positive support.
  • Engage with NDIS service users regularly providing emotional support.
  • Empower participants to actively work towards NDIS goals and engage in short term goal setting.
  • Attend medical care appointments with participants, and ensure appropriate documentation.
  • Incident reporting - Critical incidents, medication incidents, behavior incidents.
  • Client orientated documentation, paperwork and progress notes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Support Worker & NDIS House Coordinator

Sandpiper Care
08.2019 - 04.2021
  • Staff oversight and compliance
  • Client focused non-restrictive practice
  • Through working with the management team I contributed to policy development, compliance auditing, process and document formation. Experience was also gained in chairing meetings, accurate documentation of meeting minutes, company phone calls and emails.
  • Medication oversight, implementation of new processes and weekly audits to maintain company compliance.
  • Working alongside management with the implementation of risk management and health & safety policies and procedures.
  • Roster management
  • Stakeholder engagement, liaising with emergency response workers, doctors and other health professionals.
  • Coordinating medical care appointments and transport on behalf of clients.
  • Incident reporting - Critical incidents, medication incidents, behavior incidents.
  • Crisis management.
  • Identifying client behavior patterns.
  • Assisting clients with diabetes management and education.
  • Providing participant focused personal care support to NDIS clients, involving assistance with daily hygiene routines, personal development and skill building.
  • Providing client orientated support to participants accessing the local community and social groups.
  • Client orientated documentation, paperwork and progress notes.

Casual Employee

Giardina Gelati
01.2017 - 10.2019
  • Completion of all opening and closing procedures
  • Responding to customer questions and requests in a prompt, courteous and professional manner.
  • Maintain, organise and facilitate all aspects of the store’s operational aspects, including all front of house displays.
  • Working independently and with team members to uphold store standards, including restocking products.
  • Resolving any customer complaints in a professional manner aiming to achieve customer satisfaction.
  • Building relationships with customers increasing customer satisfaction and likelihood of repeat business.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Education

Bachelor of Social Work - Social Work

Griffith University
Brisbane, QLD
11-2028

QCE Recipient and Year 12 Graduate -

St Michaels College
Gold Coast, QLD
11.2018

Certificate III - Early Childhood Education and Care

Cairns Training Academy
Gold Coast, QLD
11.2018

Skills

  • Client-focused advocacy
  • Proficient in verbal and non-verbal communication
  • Building therapeutic relationships
  • Passionate and motivated team member, adding to the existing dynamic of any team
  • Proactive in meeting role requirements
  • Adaptable to change
  • Maintain productivity in challenging environments
  • Implementation of de-escalation techniques in crises

Essentials

· HLTHPS006 Assist Clients with Medication

· Current First Aid and CPR Certificate

· Current Blue and Yellow Card

· Current Australian Drivers Licence with own vehicle and comprehensive insurance

Additional Professional Development Courses

  • NDIS Worker Orientation Module November 2019 — November 2019
  • Hand Hygiene Non-Clinical March 2020 — March 2020
  • Covid-19 How to put on and remove PPE September 2020 — September 2020
  • Infection Control Training - Covid 19 April 2020 — April 2020
  • I'M ALERT - Food Safety January 2023 — January 2023
  • Multiple MHPOD Certificates available upon request

Timeline

Support and Advocacy Worker

Micah Projects
03.2023 - Current

Support Worker

Arafmi
10.2021 - 03.2023

Support Worker & NDIS House Coordinator

Sandpiper Care
08.2019 - 04.2021

Casual Employee

Giardina Gelati
01.2017 - 10.2019

Certificate III - Early Childhood Education and Care

Cairns Training Academy

Bachelor of Social Work - Social Work

Griffith University

QCE Recipient and Year 12 Graduate -

St Michaels College

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Ailysh Lewis-Millar