Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
References
Timeline
Generic

Aiman Hamoud

VIC

Summary

Astute business owner with exceptional background spent in hospitality. Proven leader with an engaging demeanour and success working in demanding environments. Talented in training and mentoring successful teams. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives, which have provided excellent results.

Overview

10
10
years of professional experience

Work History

Pizza Business Owner

Self Employed
03.2024 - Current
  • Started a new pizza business from scratch, after having successfully completed the first business venture.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins, considering this was not an established business.
  • Generated realistic budgets based upon costs and fees from previous business management experience.
  • Oversaw business budget planning and administration, accounting, purchasing, and weekly payroll to handle financial needs.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, taxation, and financial reporting.

Pizza Business Owner

Self Employed
06.2022 - 07.2023
  • Purchased a depreciated pizza business, re-designed layout of premises. Rejuvenated the culture of the business, employed new staff members and embedded leadership and organisation. As-well as, creating systems and overlooking operations, resulting in the establishment of a cohesive environment.
  • Entrenched strong customer relationships through excellent communication and attentive service.
  • Strengthened business reputation by consistently meeting or exceeding customer expectations in terms of quality of products offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports. Initiated book-keeping procedures to monitor payroll, PAYG, GST and taxation summaries.
  • Reconciled transactions daily, troubleshooting EOD discrepancies.

Restaurant Manager

R & C Galtieri
05.2018 - 04.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Waiter

The Pallet Café
01.2017 - 02.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Groceries & Customer Service

Coles, Separation Street
10.2016 - 12.2016
  • Ensuring shelves of my designated isles were well presented and fully stacked
  • Smiling and being presentable to all customers throughout the store
  • Answering questions for customers and guiding them throughout the store
  • Ensuring customer satisfaction at all times

Customer Service/Sales

Friends Kebabs
06.2014 - 12.2016
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
  • Assisted in timely preparation of food items.

Customer Service/Kitchen Hand

The Lakes Pizza
03.2014 - 06.2014
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.

Education

VCE - Successful Completion of VCE

Lalor Secondary College
Lalor, VIC

Certificate IV - Real Estate Practice / Agents Representative

Kangan Institute
Melbourne, VIC
10.2024

Skills

  • Driven and Determined
  • Customer Service
  • Entrepreneurial personality
  • Attention to Detail
  • Leadership attributes
  • Balancing all required tasks
  • Prioritizing duties
  • Quick Learning ability
  • Willing to learn new skills
  • Team Player
  • Business Planning
  • Financial Management
  • Start-Up Operations
  • Customer Relations

Personal Information

Date of Birth: 03/05/2000                                                      Mobile: +61 401 977 536

Hobbies and Interests

  • Reading
  • Podcasts
  • Family time
  • Attending social events with friends
  • Expanding knowledge in the Finance and Real Estate Sector
  • Strength training
  • Boxing

Languages

English
Native or Bilingual
Arabic
Full Professional

References

David Baliviera

Real Estate Teacher & Assessor

dbaliviera@kangan.edu.au


Rocky Galtieri

Business Owner

+61 411 229 419


Brad Robertson 

VIC / TAS Sales Manager

+61 409 192 441

Timeline

Pizza Business Owner

Self Employed
03.2024 - Current

Pizza Business Owner

Self Employed
06.2022 - 07.2023

Restaurant Manager

R & C Galtieri
05.2018 - 04.2023

Waiter

The Pallet Café
01.2017 - 02.2017

Groceries & Customer Service

Coles, Separation Street
10.2016 - 12.2016

Customer Service/Sales

Friends Kebabs
06.2014 - 12.2016

Customer Service/Kitchen Hand

The Lakes Pizza
03.2014 - 06.2014

VCE - Successful Completion of VCE

Lalor Secondary College

Certificate IV - Real Estate Practice / Agents Representative

Kangan Institute

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