Aimeé Horton
Werribee South,Victoria
Summary
Highly experienced in customer service and office administration, with a strong background in the property and automotive fields. Skilled in coordinating with clients and teams to achieve business goals. Excellent at managing tasks, solving problems and improving client satisfaction.
Overview
18
18
years of professional experience
Work History
Office Administrator / Student Support
Built Training & Education
01.2024 - Current
- Processing student enrolments through to issuing of Certificates/Statement of Attainments
- White Card lodgements with WorkSafe
- Networking with Migration Agents, assisting with on boarding of new business partners and the collection of business partner documentation and Agreements
- Keeping LMS/Student Portal up to date with course material and structured accurately for both students and trainers
- Assisting CEO with day-to-day business operations and enquiry
- Lodging CoE Certificates
- General enquiry both face to face and over phone/email
- Cross referencing course material
- Processing invoices and payments via Stripe and Xero
Customer Service Representative
Harpley Estate Lendlease
07.2023 - 12.2023
- Qualifying client enquiries, assist in educating clients on available products and incentives and referral to sales team or financial advisor to assist clients with their financial planning and most strategic New Home & Land purchasing plan
- Harpley development Project Overviews both face to face and over the phone
- Sales forecasting, lead follow ups
- Up-keep of office - advertising material, price lists, Home and Land packages, making sure these are accurate and up to date at all times
- Liaising with builders, contractors, developers and residents on a daily basis
- Resolving complaints and inquiries in a timely manner and adhering to the company's policies and procedures
- Delivery and archiving of sensitive documentation
- Assisting in Settlement event evenings and organising of office supplies and catering
- Attending weekly sales meetings
Sales Associate
Harpley Estate Carlisle Homes
Werribee
09.2017 - 06.2023
- Working alongside a sales consultant in a Carlisle Homes' display home office located in Harpley, Werribee
- Responsible for the open and close of the display office
- Meeting and greeting new home and land purchasers, delivering information on company products, promotions and current land availability/offers, in turn gaining leads to transpire into future new builds/land purchases
- Ensuring ongoing accuracy and timely delivery of all documentation
- Further tasks involve, communication via follow up calls/emails, appointment setting, assisting clients with house and land enquiries, deciphering land and building documents, general upkeep and running of a display home office, ordering stationary, reporting maintenance and keeping marketing advertising current
- Assisting sales consultant with workload and deposit processing, while adhering to the company's policies and procedures
- Networking with land developers and agents
- Training of new associates to work in additional display homes
Call Centre Officer
Prixcar Transport
09.2020 - 04.2021
- During lockdown I worked from home as a call centre operator, dealing with in-coming and outbound calls, assisting private and business clients with the transport of their vehicles throughout Australia
- Daily tasks included enquiry response, quoting and processing of bookings via phone and email, providing ETA and vehicle movement updates, processing of payments via Secure Pay and invoicing
- Trained to process the Dealership portfolio
- Liaising with Sate/Port Operations teams and transport planners on a daily basis to resolve various situations and send through required documents
Property Manager
Hockingstuart Werribee
Werribee
05.2016 - 11.2016
- Management of a portfolio of 200 properties, from lease commencement and vacate
- Both face to face and over the phone communication with clients
- Open homes, routine Inspections, rent reviews, maintenance coordination, arrears management, Vcat hearings/evictions when needed
Customer Care
Ceva Logistics Altona
Altona
10.2015 - 04.2016
- Office administration, customer service role, answering incoming calls and making outbound call, entering customer orders, relaying quotes, estimate time of arrives, communicating with the other Ceva State branches and their fleet carriers in Australia
- Consignment creation, tracking and record keeping, relaying outstanding and escalated issues to the appropriate manager
- Manage a client portfolio, keeping reports up to date, communicate/coordinate daily deliveries, so timeslots are meet and keep reports up to date, so monthly targets and KPI's can be monitored
Assistant to Property Manager
Melbourne Inner City Management
Point Cook
09.2014 - 08.2015
- Real Estate-Assistant to Property manager of 130 properties
- Processing applications, routine Inspections, liaising with tenants and landlords, organizing maintenance, building warranties, arrears, Vcat, insurance claims, rent reviews
- General office duties, answering calls, letter/email correspondence
Property Manager
Hockingstuart Melbourne CBD
Melbourne
06.2013 - 07.2014
- Liaising with both tenants and landlords
- General property management duties, uploading properties on the internet, processing lease applications, rent reviews, maintenance, routine inspections, exit inspections, notices, rent arrears
- Office duties including answering phones, organizing mail and invoice processing
Service Administrator
Essendon Hyundai
02.2012 - 05.2013
- Processing vehicle service appointments, liaising with customers both face to face and over the phone
- Daily data entry and filing, requiring attention to detail and time management
- General Administration/office duties
Assistant Manager / Customer Service Attendant
EAST COAST CAR RENTALS
10.2009 - 12.2011
- Took up a busy role with a company providing rental car services to a retail clientele, initially working in the city branch and later transferring to the airport branch on the back of my strong customer service skills and large capacity for work
- Originally joined as a Trainee and later took on the role of Customer Service Attendant before being promoted to Assistant Manager
- Reported to the Branch Manager and assisted in managing all aspects of day to day retail operations
- Functional responsibilities encompassed shop front management, customer service, and vehicle allocation, coordinating bookings, complaint resolution, security, staff management, workplace training, cashier operations and management reporting
- Supervised a closeknit team, including communicating the plan to the team, determining priorities, setting team goals, allocating resources, monitoring day to day work activities and authoring management reports
- Deeply involved in staff induction training, sales training and customer service training for all team members
- Opened and closed the shopfront at the beginning and end of the work day
- Managed till reconciliations and investigated cash errors
- Coached and mentored staff in complaint resolution techniques
- Tracked vehicle availability using online computer systems and maintained stock at the appropriate levels
- Attended management meetings, conducted team meetings and oversaw the physical security of vehicles and office equipment
- Contributed to general office administration, developed staff rosters and completed all documentation needed to keep the office functioning on a daily basis
- Developed a broad range of skills that are directly transferable to the event management sector, including prospecting, business development, customer service, problem solving, negotiation, and communication, organisational, interpersonal and conflict resolution skills
Quality Assurance Technician/Weighbridge operator
CEDENCO FOODS
01.2007 - 05.2009
- Joined a company specialising manufacturing food additives for export markets
- Reported to the Operations Manager
- Entrusted with upstream sampling of ingredients prior to processing to ensure compliance with quality benchmarks
- Responsibilities included receiving samples, testing, quality assurance reporting, regulatory compliance and internal customer service
- Conducted testing to determine sugar levels, moisture levels, acidity levels and other measurements
- Authored reports for management highlighting variances in product batches and liaised with production staff to alert them to materials outside of quality assurance requirements
- Monitored compliance with international third party audited food safety standards
- The QA lab was in the weighbridge so invariably had to weigh and tare off trucks
Skills
- Customer service
- Real Estate Sales Property Management
- CRM Database Management
- Word, Outlook, Excel, Canva
- Xero Stripe applications
- Problem solving
- Teamwork
Learning qualifications
- First Aid Certificate (2024)
- Agents Representative Certificate (AUS 2013)
- Responsible Service of Alcohol (NZ)
- Responsible Service of Food (AUS)/(NZ)
- Defensive Driving Course
- Manual and Automatic drivers License
- Diploma in Art and Creativity
- Boat License
Further employers
- Brad Teal Real Estate, Temp role, 2014
- Blackbox, Film Extra, 06/2009 - 09/2009
- Aussie Home Saver, Sales Representative, 2005 - 12/2006
- Outback Inn, Customer Service Attendant, 02/2005 - 08/2005
- Seaside Café, Waitress, 2000 - 2004
- Te Araroa Service Station/General Store, Retail Assistant, 2000 - 2004
References
- Anne Cross, Senior Sales Consultant Harpley Estate, 0467 764 635
- Casey Di Rosa, Built Training & Education - CEO, 0413 702 633
Hobbies and Interests
- Fishing & boating
- Health and fitness
- Gym training
Timeline
Office Administrator / Student Support
Built Training & Education
01.2024 - Current
Customer Service Representative
Harpley Estate Lendlease
07.2023 - 12.2023
Call Centre Officer
Prixcar Transport
09.2020 - 04.2021
Sales Associate
Harpley Estate Carlisle Homes
09.2017 - 06.2023
Property Manager
Hockingstuart Werribee
05.2016 - 11.2016
Customer Care
Ceva Logistics Altona
10.2015 - 04.2016
Assistant to Property Manager
Melbourne Inner City Management
09.2014 - 08.2015
Property Manager
Hockingstuart Melbourne CBD
06.2013 - 07.2014
Service Administrator
Essendon Hyundai
02.2012 - 05.2013
Assistant Manager / Customer Service Attendant
EAST COAST CAR RENTALS
10.2009 - 12.2011
Quality Assurance Technician/Weighbridge operator
CEDENCO FOODS
01.2007 - 05.2009
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