Aimee Atici
Sunshine West ,VIC
Summary
Dynamic banking professional with over 10 years of experience across retail and third-party lending channels. Proven track record in business development, branch leadership, and lending growth, with expertise in relationship management, recruitment, coaching, and performance optimization. Skilled in building broker partnerships, driving portfolio expansion, and delivering exceptional customer experiences while maintaining rigorous risk, compliance, and governance standards. Adept at strategic planning, capability development, and succession management, with a strong understanding of end-to-end home lending processes and digital transformation.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Suncorp Bank
, VIC
04.2022 - Current
- Drove portfolio growth and market share within the broker channel by building strategic relationships with aggregators and key broker partners, contributing to overall lending performance.
- Delivered on Broker Partnership strategy, ensuring alignment with business objectives and strengthening Suncorp’s presence in the third-party lending market.
- Enhanced customer experience through proactive engagement, achieving strong broker satisfaction scores and fostering loyalty across multiple aggregator networks.
- Provided expert guidance on home lending products, credit policy, and compliance requirements, enabling brokers to deliver responsible lending outcomes.
- Led capability development initiatives for broker partners, including training sessions and workshops to improve product knowledge and process efficiency.
- Managed risk and compliance within agreed parameters, ensuring adherence to credit quality standards and mitigating operational risk across the broker portfolio.
- Represented Suncorp at industry events and aggregator forums, strengthening brand visibility and driving new business opportunities.
- Collaborated cross-functionally with internal teams to streamline processes, improve turnaround times, and deliver a seamless broker experience.
Branch Manager
Suncorp Bank
Fountain Gate, Knox & Maribyrnong , VIC
10.2017 - 04.2022
- Led a high-performing team delivering tailored personal banking and lending solutions across multiple channels, consistently driving strong sales and service outcomes.
- Recruited and onboarded talent, implementing capability frameworks and structured coaching programs that elevated team performance and compliance standards.
- Enhanced portfolio performance and customer experience through process improvements and digital adoption, ensuring seamless lending journeys.
- Strengthened governance and risk culture, maintaining audit readiness and embedding robust controls to safeguard operations.
- Scaled home lending business sustainably, balancing growth with responsible lending practices and regulatory compliance.
- Built succession pipelines, fostering career development and readiness for future leadership roles.
- Streamlined end-to-end home loan processes in collaboration with regional and support teams, improving efficiency and reducing customer friction.
- Championed digital transformation, driving adoption of online lending tools and simplified processes to improve turnaround times.
- Expanded market presence through broker engagement and community partnerships, increasing referral opportunities and brand visibility.
Sales & Service Consultant
Suncorp Bank
Narre Warren, VIC
03.2015 - 10.2017
- Delivered tailored banking and lending solutions by identifying customer needs and matching appropriate products, ensuring responsible lending outcomes.
- Completed lending applications for clients, guiding them through documentation and approval processes to achieve timely settlements.
- Proactively engaged customers through outbound contact and in-branch appointments, driving relationship growth and portfolio expansion.
- Executed transactions efficiently and accurately, maintaining high service standards and supporting customers’ busy lifestyles.
- Promoted digital banking solutions, increasing adoption of online and mobile platforms to enhance customer convenience and reduce branch dependency.
- Collaborated with internal teams across lending and operations to deliver seamless end-to-end experiences for customers.
Education
Bachelor of Commerce - Management
Deakin University
Burwood VIC11.2020
Advanced Diploma of Management -
MIBT
Burwood VIC11.2013
Skills
Leadership of specialist lenders
Recruitment & onboarding
Coaching & capability building
Performance management
Succession planning
Stakeholder engagement
Home lending growth
Customer experience (NPS/retention)
Risk, compliance & governance
Product & credit skills
Process optimisation & E2E understanding
Multi-channel delivery (branch/online)
References
Abraham Mathew
State manager for Broker Partnerships - VIC
0459 264 122
Jacqueline Graham
Senior Branch Manager, Suncorp; previously Regional Manager for Branches/Lending, VIC
0408 659 453
Timeline
Business Development Manager
Suncorp Bank
04.2022 - Current
Branch Manager
Suncorp Bank
10.2017 - 04.2022
Sales & Service Consultant
Suncorp Bank
03.2015 - 10.2017
Bachelor of Commerce - Management
Deakin University
Advanced Diploma of Management -
MIBT