Dedicated and compassionate Registered Nurse (RN) with progressive career history in emergency medicine, direct patient care and leadership roles in fast-paced environments. Proven to remain calm under pressure and skillfully handle high acuity and difficult patients in high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
14
14
years of professional experience
Work History
Store Attendant/ Social Media Marketing
Paper Den Gift Shop Banff
10.2023 - 09.2025
Opening/ closing store, cleaning, restocking, working independently, training and orientating new staff, exceptional phone etiquette, responding to emails and enquiries, merchandising products, preparation of products, daily stock take, maintaining store presentation, social media marketing, managing till/ float, assisting customers with purchases and refunds
Event Staff
Banff & Lake Louise Tourism
11.2024 - 03.2025
Setting up events & equipment, running/ managing events, pulling down equipment, maintenance of equipment, handled crowd control professionally, maintaining safe environments, fast thinking and adapting to changing plans & incidences, problem solving skills, corresponding with vendors and other event personnel, assisting with all general guest enquiries, promoting events, assisting with ticket purchasing & refunds, collecting surveys, working with children, assisting the elderly, educating visitors about town events running/ town parking/ town orientation and tourism recommendations, first aid attending when required, educating other staff on first aid practices and management
Guest Services Team Member
Banff Sunshine Village Ski & Snowboard Resort
11.2023 - 05.2024
Exceptional customer service skills, sales of products, assisting guests with purchasing and managing season passes, educating guests on resort safety and procedures, managing refunds & returns, till management, general cleaning duties, exceptional phone etiquette with general guest enquiries and other ski resort staff and services
Registered Nurse
Emergency Department: Sir Charles Gairdner Hospital
09.2020 - 09.2023
Triage nurse competency, resuscitation competent, airway competent: assisting the airway doctor with insertion of ETT during resuscitations, knowledge/ testing of airway equipment, prepping equipment required, securing tube, ensuring correct position/ patency, ventilator management adjusting airway settings and documenting regularly, setting patients up on BIPAP & CPAP with 1:1 monitoring, collection/ interpretation of blood gas values for VBG’s & ABG’s, sole airway nurse transporting intubated patients to ICU, CT scans, lab etc, circulation nurse competent in resuscitations, defibrillator competency, cardiac monitoring knowledge, assisting with arterial line insertions/ taking bloods for sampling, assisting with VBG taking, competency/ knowledge of cardiac pacing, performing cardioversions, high risk cardiac medication preparation and administration, knowledge of intubation drugs, 1:1 high acuity monitoring, stroke call assessments, assessment area and observation ward team leader: responsible for 6- 16 patients at a time, team leader for 3-4 nursing staff in area, mentoring student nurses, coordinating with shift coordinators for all wards in hospital, handing over to ED shift coordinator, group handover to rotating nursing staff
Graduate Registered Nurse
Emergency Department: Sir Charles Gairdner Hospital
02.2020 - 08.2020
General knowledge of assessing and managing patients presenting with an array of different medical conditions, assessment taking skills/ performing complete A-E’s, advanced life support competency, cardiac monitoring competency, IVC insertion competency, spinal injury patient transfer/ management, inserting nasogastric tubes, mental health patient assessment and management, restraint patient management/ observations, BAL testing, drug test screening, liaising with SUOG ambulance officers receiving & performing ISOBAR handovers, eating disorder patient assessment & management, toxicology patient management, emotional support for patients and families on a daily basis with life threatening injuries/ illnesses/ trauma and loss of life, exceptional verbal communication skills, hourly documentation, escalating concerns and managing patient deterioration, discharging/transferring patients, working in a fast paced environment, managing hospital patient flow, managing department flow, COVID-19 testing and caring for high acuity respiratory patients
Graduate Registered Nurse
Medical Assessment Unit (MAU): Sir Charles Gairdner Hospital
08.2019 - 01.2020
Managing 3-4 patient load, assisting with all ADL's, ISOBAR handovers, assessing patients mobility and assisting accordingly, assessing falls risks ensuring safety processes are implemented, daily medication administration (oral, intravenous, liquid, topical, suppositories, inhalers, subcutaneous injections, intramuscular injections), schedule 4 & 8 drug administration, preparing & administration of IV antibiotics and IV hydration, IDC & IMC insertion and management, bladder scanning, head to toe assessments, routine observations, ECG taking and assessing, monitoring blood glucose levels, ward admission paperwork, hospital and ward transfer paperwork, surgical admission paperwork, pre/ post op observations, liaising with multidisciplinary team, collecting urine/ stool samples, performing urinalyses/ BHCG testing, collecting wound swabs/ respiratory swabs, taking blood samples and blood cultures, assessing deteriorating patients and escalating concerns, MET call involvement, managing aggressive/ combative/ confused patients, ensuring regular pressure area care, wound care
Retail Assistant/Casual team member
Cotton On Group
01.2019 - 08.2019
Managing till/ finances, balancing float, stock take, exceptional customer service skills, assisting customers with enquiries, general store cleaning duties, folding clothes, presentation of clothes/ store design, accepting stock via carriers/ entering into system & distributing accordingly, opening & closing store, training new staff, assisting with returns/ exchanges, excellent phone etiquette
Bartender/ Event Assistant/ Assistant Supervisor
Sorrento Lawn Bowling Club
10.2016 - 01.2019
Organisation & correspondence of large company functions- attending to the needs of all guests, organisation and teaching of group bowling sessions, maintaining a safe environment for all guests, general bartending duties: developed efficient workflows to enhance speed of service during peak hours, ordering/ entering invoices and distributing stock, performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory, training new staff members
Sandwich Artist/ Assistant Supervisor
Subway
08.2011 - 09.2016
Customer service, food preparation/ handling – in adherence with dietary requirements & food allergens, streamlined sandwich assembly processes, reducing preparation time while maintaining product quality, dish washing, general store cleaning duties, monitoring food safety & quality control, stock take, till float managing, opening/ closing store, bread rolling/ baking, general store presentation duties, assistant manager duties – ordering required stock & corresponding with executives, training new staff
Education
Graduate Registered Nurse Program -
Sir Charles Gairdner Hospital
Nedlands, Western Australia, Australia
01.2020
Bachelor Of Science Nursing - Undergraduate Degree