Aimee Bleasdale
Glen Iris,VIC
Summary
I have had over 10 years experience with customer service.
I am adaptable to change and have a great work ethic.
Overview
15
15
years of professional experience
Work History
Case Manager
QBE Insurance
Sunbury, VIC
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Parts interpreter
Mercedes Benz Bunbury
06.2022 - 05.2023
- Entering stock, Stock takes, Working in It/Window’s based programs, Identifying motor vehicles and automotive equipment
Service Advisor
GERGRAPHE FORD
02.2014 - 06.2022
- Greeting customers, Scheduling service appointments, Writing service orders, problem descriptions and repairs, Translating customers repair problems into standard repair terminology, Estimating time and cost of repairs, Liaising with workshop, parts dept & outside suppliers, Resolving customer complaints
Bar Manager
AMBASSADOR TAVERN
03.2012 - 02.2014
- OH&S checks beginning & end of shift, Cash handling & end of day procedure (till balance), TAB operator, Stock maintenance, Bar service, Cleaning, Waitressing
Receptionist
REVA CLEANING
03.2009 - 02.2012
- Bookings, Operating a busy switchboard, Filing, Stock orders, Mail, Banking
Education
Year 12 -
Gorokan High School
Gorokan, NSWSkills
- Customer service
- Strong background in Automotive Service Centers
- High level of professionalism and integrity
- Excellent interpersonal communication from workshop to C Level
- Advance Microsoft Office suit skills
- Clean & Current ‘C’ Class Drivers License
- Current (2019) First Aid
- Recognized BMW Australia DISC training
- Certified BMW Australia Service Advisor
- Forklift ticket
- Experience in all microsoft apps
References
- Ben Scott, Workshop Manager, 0432 144 761, ben.scott@autoclassic.com.au
- Andy Pye, Service Manager, 0404 364 632
Timeline
Case Manager
QBE Insurance
05.2023 - Current
Parts interpreter
Mercedes Benz Bunbury
06.2022 - 05.2023
Service Advisor
GERGRAPHE FORD
02.2014 - 06.2022
Bar Manager
AMBASSADOR TAVERN
03.2012 - 02.2014
Receptionist
REVA CLEANING
03.2009 - 02.2012
Year 12 -
Gorokan High School