Aimee Brady
Brisbane,QLD
Summary
Knowledgeable Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environment assessing incoming claims and exceeding relevant KPI's. Proactive and eager to contribute to the overall success of the team and department.
Overview
4
4
years of professional experience
Work History
Case Support Officer
Department Of Veterans Affairs
11.2023 - Current
- Enhanced communication between clients through consistent follow-ups/ calls regarding entitlements or case status
- Actively investigating claims, liaising with clients and stakeholders to supply evidence in a timely manner
- Maintained accurate documentation on multifaceted claims, ensuring compliance with regulations and government legislation.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely and interpreting legislation, to apply evidence-based decision making
- Participated in regular professional development opportunities to stay current on best practices within the field of case management
- Answer calls and resolve incoming enquiries relating to DRCA PI and concurrent DVA departments
- Consistently achieved above standard KPI targets
- Investigate claims, medical evidence and complex cases
- Demonstrating high-level client service skills, including phone and written contact with clients and internal/external stakeholders
- Effective conflict resolution and adeptness to navigating difficult conversations
Administration Officer
University Of Queensland - Workplace Injury
01.2023 - 11.2023
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Collaborated cross-functionally with multiple departments to achieve project objectives efficiently.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Executive Assistant
OneFin
01.2020 - 01.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Business
TAFE QLD
Bachelor Of Business And Administration12.2024
High School Diploma -
St Mary's Private College
Ipswich, QLD2010
Skills
- Client Advocacy
- Empathy and Patience
- Records Management
- Regulatory Compliance
- Performance Tracking
- Case Management
- Chronic Disease Management
- Customer Service and Communication
- Medical Records Management
- Documentation proficiency
- Resilience
- Analytical
- Organization and Multitasking
- Emotional awareness
- Interpreting Medical Evidence
- Decision-Making
- Conflict Resolution
- Data Entry and Analysis
- Written Communication
- Task Prioritization
Timeline
Case Support Officer
Department Of Veterans Affairs
11.2023 - Current
Administration Officer
University Of Queensland - Workplace Injury
01.2023 - 11.2023
Executive Assistant
OneFin
01.2020 - 01.2023
Business
TAFE QLD
High School Diploma -
St Mary's Private College
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