Aimee Bullivant

• Accountable for ensuring high-quality progress reporting across GWEO Group’s projects and products, meeting deadlines and organisational requirements
• Provide guidance and advice on project governance, enhancing oversight, and ensuring compliance with regulatory frameworks
• Lead a small team and collaborate with a multi-disciplined team to improve performance reporting and project governance
• Oversee monthly performance reporting, including analysis and updates to monthly and bi-annual reports, and ad hoc returns
• Develop and prepare briefs and reports for senior leaders, providing insights into project performance, risks, and governance requirements
• Assess project performance against agreed plans, providing constructive feedback and continuous improvement suggestions for reports
• Work closely with internal and external stakeholders to sustain engagement and ensure alignment across projects

Achievements:

• Successfully improved project reporting processes, delivering timely and accurate submissions
• Coordinated cross-functional teams, enhancing strategic planning, governance functions, and resource management
• Contributed to enhancing internal systems to improve performance reporting accuracy and efficiency

• Implement the CDBS Budget measure - Changes to the CDBS project
• Deliver the annual CDBS notification letter mail-out
• Manage and lead staff
• Manage and deliver the Life Check Letters mail-out
• Administer the Child Dental Benefits Schedule (CDBS)
• Maintain the CDBS tier 3 helpdesk
• Provide policy, procedures, and advice to staff on CDBS
• Identify and assist in the development and implementation of program enhancements for CDBS
• Research, investigate, and prepare responses to ministerial and customer correspondence, MP enquiries, and Ombudsman enquiries
• Develop, review, and update policies, Operational Blueprint, and webpage content in relation to CDBS
• Liaise with external departments (e.g., Department of Health, Department of Veterans’ Affairs)
• Assist in the development and implementation of budget measures for the Department of Health

Achievements:

• Responsible for delivering and implementing the CDBS Project - Changes to the CDBS, ensuring the project is delivered on time, on budget, and within scope
• Managed the delivery of the annual CDBS notification letter mail-out to over 1.5 million eligible children and their families
• Led the successful coordination and delivery of the Life Check letters initiative, involving multiple government departments

• Administer the Child Dental Benefits Schedule (CDBS)
• Maintain the CDBS tier 3 helpdesk
• Provide policy, procedures, and advice to staff on public eligibility and CDBS
• Research, investigate, and prepare responses to ministerial and customer correspondence and enquiries
• Liaise with external departments (e.g., Department of Health, Australian Taxation Office)
• Liaise with internal staff, including Programme Service Officers (PSO’s) and Service Officers (SO’s)

Achievements:

• Managed the tier 3 helpdesk operations and ensured timely and accurate responses to complex enquiries
• Successfully redesigned the Medicare Online Account (MOA) CDBS service to improve customer experience and consistency with agency standards

• 2014 – 2016: APS6 Senior Project Officer - Strategic Medicare Projects, Health Strategy and Projects Branch, Department of Human Services
• 2012 – 2014: A/g EL1 Assistant Director, National Health Funding Administrator Payments System, eHealth and Projects Branch, Department of Human Services
• 2010 – 2012: APS6 and A/g EL1 Senior Project Officer and Team Leader, Initiatives and Projects Section, Medicare and Veterans Branch, Department of Human Services
• 2009 – 2010: A/g EL1 Team Leader, Business Management, Compliance and General Programs, Medicare Australia
• 2007 – 2009: APS6 Senior Finance Officer, Business Pricing Unit, Medicare Australia
• 2006 – 2007: A/g APS6 Business Analyst, Program and Finance Co-ordination, Medicare Australia
• 2005 – 2006: APS5 Business Analyst, Program and Finance Co-ordination, Medicare Australia
• 2004 – 2005: HIC4 Administrative Assistant, Program and Finance Co-ordination, Health Insurance Commission