Summary
Overview
Work History
Education
Skills
Additional Information
Certificates
Timeline
Generic

Aimee Burgess-Stride

Dubbo,Australian

Summary

Capable passionate about serving customers well while exceeding customer expectations and maintaining poise and a professional demeanor in demanding and fast paced environments. Strong history of exceptional service and customer satisfaction in both the information and hospitality industry.

Overview

11
11
years of professional experience

Work History

LIBRARY ASSISTANT

Macquarie Regional Library
12.2019 - 04.2024
  • Experience providing excellent customer service by assisting patrons with library resources and resolving issues promptly
  • Managed circulation desk and assisted patrons with inquiries, reservations, sales and checkouts
  • Developed and implemented engaging and interactive educational activities for children aged 0-12
  • Proficient in organising and maintaining library collections, including shelving and cataloging materials
  • Skilled in utilising library software systems and technology to facilitate library operations
  • Collaborated with library staff to plan and execute community programs and events
  • Conducted collection maintenance including weeding, regular inventory counts and collection assessments
  • Provided basic technology support, such as troubleshooting printer issues and assisting with mobile devices
  • Assisted in creating engaging displays and promotional materials to enhance library usage.

BAR STAFF

Dubbo Regional Threatre
02.2022 - 04.2024
  • Extensive experience in delivering exceptional customer service in fast-paced bar environment
  • Excellent knowledge of bar inventory management, including ordering, receiving, and stock rotation
  • Strong interpersonal skills, adept at engaging and building rapport with guests and coworkers
  • Demonstrated ability to multitask and manage fast-paced environment while ensuring customer satisfaction
  • Proven expertise in maintaining cleanliness and organization of bar area while adhering to health and safety regulations
  • Extensive experience setting up and organizing events, ensuring smooth execution and ensuring swift back up.

CATERING AND FUNCTION COORDINATOR

Billy O'Bush
11.2021 - 04.2024
  • Coordinated and executed successful events and functions ranging from small private gatherings to large-scale events
  • Collaborated with clients to understand their unique needs and preferences, ensuring a personalised and memorable experience
  • Managed catering teams and bar staff, ensuring seamless event execution and high-quality food and beverage service
  • Developed and implemented innovative menus, to suit clients needs and budget
  • Oversaw budgeting and financial aspects, resulting in cost savings and improved profitability
  • Maintained accurate inventory records and consistently ordered stock to meet customer demand
  • Provided exceptional customer service by promptly addressing client inquiries and concerns throughout the event process.

CHEF

The Hub
01.2019 - 11.2019
  • Extensive experience in a fast paced restaurant, handling multiple food stations and managing a team
  • Proven track record of creating innovative and diverse menus, incorporating seasonal and local ingredients that cater to diverse dietary needs
  • Strong expertise in food preparation, cooking techniques, and kitchen management, ensuring timely and efficient service
  • Collaborated with the Head Chef and front-of-house staff to ensure seamless service and exceptional dining experiences.

SOUS CHEF

Mornington Wilderness Camp
05.2018 - 10.2018
  • Led and supervised culinary team, ensuring smooth kitchen operations and timely food preparation
  • Developed and executed creative menu items, incorporating innovative flavours and high-quality ingredients
  • Managed remote location inventory, food ordering, and vendor relations, optimizing cost efficiency, freshness standards and reducing waste
  • Proven ability to maintain food safety standards and ensure compliance with health regulations
  • Collaborated with multiple remote locations, organising transportation of goods and sta, ensuring health and safety protocols are in place
  • Managed and maintained rosters and timesheets, ensuring accuracy and eciency.

SOUS CHEF

RFBI Masonic Village
06.2017 - 02.2018
  • Oversee set up of newly opened facilities, including purchasing of equipment and appliances and kitchen layout
  • Led culinary team, overseeing menu creation and ensuring exceptional food quality for clients with strict dietary needs
  • Supervised and coordinated day-to-day activities of kitchen staff, maintaining a smooth and efficient operation
  • Oversaw the preparation, cooking, and presentation of dishes to ensure they meet quality standards, dietary needs and taste expectations
  • Train and mentored new kitchen staff members on proper cooking techniques, food safety procedures, and overall kitchen operations, fostering a collaborative and productive work environment
  • Assisted in maintaining and updating kitchen records, such as food cost and inventory reports
  • As a member of the Occupational Health and Safety committee, ensured compliance with health and safety regulations and maintain a clean and organized kitchen area.

CHEF

Taronga Western Plains Zoo
02.2014 - 02.2018
  • Experience catering large-scale events, providing exceptional cuisine and satisfying diverse palates
  • Created and executed innovative menu items for both à la carte and fixed event style
  • Experience in preparing and cooking a wide variety of dishes according to recipes and ensuring high standards
  • Collaborated with other kitchen staff to ensure smooth service and timely delivery of meals
  • Maintained a clean and organized kitchen environment, adhering to food safety and sanitation standards.

WAIT STAFF

Taronga Western Plains Zoo
03.2013 - 02.2014
  • Provided high quality customer service, ensuring all guest were welcomed and any inquires were swiftly handled
  • Ensured timely and accurate delivery of orders to tables
  • Assisted in setting up tables and maintaining cleanliness throughout the dining area
  • Processed payments and handled cash transactions accurately
  • Collaborated with kitchen staff to ensure smooth and efficient service.

Education

BACHELOR OF INFORMATION STUDIES - LIBRARIANSHIP

Charles Sturt University
Wagga Wagga, NSW
02.2023

Skills

  • Excellence in customer service
  • Information Management
  • Organisation and attention to detail
  • Strong communication proficiency and interpersonal skills
  • Technology proficient
  • Teamwork and collaboration
  • Strong work ethic
  • Flexibility and adaptability
  • Problem solving and accountability
  • Complex Problem-Solving
  • Food Service
  • Responsible Serving
  • Event Setup and Breakdown

Additional Information

Date of Birth : 30/10/1993

Nationality : Australian

Certificates

2016
Western Institute of TAFE - Dubbo, NSW
Certificate IV in Commercial Cookery (Management)


2014 - 2016
Western Institute of TAFE - Dubbo, NSW
Certificate III in Commercial Cookery


2012 - 2013
Taronga Training Institute - Dubbo, NSW
Certificate III Captive Animals


2011
Taronga Training Institute - Dubbo, NSW
Certificate III in Tourism


2010 - 2011
Western Institute of TAFE - Dubbo, NSW
Certificate II in Animal Studies


2010 - 2011
Western Institute of TAFE - Dubbo, NSW
Certificate II in Hospitality


2010 - 2011
Senior Campus Dubbo College - Dubbo, NSW
Higher School Certificate

Timeline

BAR STAFF

Dubbo Regional Threatre
02.2022 - 04.2024

CATERING AND FUNCTION COORDINATOR

Billy O'Bush
11.2021 - 04.2024

LIBRARY ASSISTANT

Macquarie Regional Library
12.2019 - 04.2024

CHEF

The Hub
01.2019 - 11.2019

SOUS CHEF

Mornington Wilderness Camp
05.2018 - 10.2018

SOUS CHEF

RFBI Masonic Village
06.2017 - 02.2018

CHEF

Taronga Western Plains Zoo
02.2014 - 02.2018

WAIT STAFF

Taronga Western Plains Zoo
03.2013 - 02.2014

BACHELOR OF INFORMATION STUDIES - LIBRARIANSHIP

Charles Sturt University

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