Aimee Dodd
Office Manager
Geelong
Summary
Experienced Office Management and Administration Professional experienced optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence, additionally also studying certificate IV in Human Resources Management.
Overview
10
10
years of professional experience
Work History
People and Culture Assistant
Davies Collison Cave
04.2024 - 10.2024
- Managed onboarding and offboarding process for new hires and departures.
- Collaborated with HR personnel to ensure workplace accommodations were made for employees with varying needs or disabilities.
- Set up new hire induction schedules and training plans.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Supported head of P&C in strategic planning sessions focused on organisational development and growth.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed confidential employee records, safeguarding personal and professional information.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
Senior Office Administrator
Metricon Homes
06.2023 - 03.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created operations manual detailing business procedures.
- Updated reports, managed accounts, and generated financial reports for Studio M.
- Delivered performance reviews, recommending additional training or advancements.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Office Manager
Davis Constructions & Landscapes
09.2022 - 06.2023
- Communicated with clients daily via emails, telephone, texting and social media.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Updated reports, managed accounts, and generated reports for company database.
- Managed compliance to keep staff & the organisation operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Administrative Office Manager
TD Wright Plumbing & Maintenance
09.2021 - 09.2022
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted marketing department in planning client functions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved problems promptly to elevate customer approval.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Superannuation Specialist
Together Trustees
06.2017 - 09.2021
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled 30 + calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cross-trained and provided backup support for organizational leadership.
Receptionist
ID Accounting & Wealth Solutions
01.2017 - 06.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled office meetings and client appointments for staff teams.
Cashier
McDonald's
04.2015 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Christian College
Geelong 04.2001 -
RG146 - Financial Services
Kaplan
Melbourne 04.2001 -
Skills
Relationship building
Workflow planning
Staff Management
Business administration
Scheduling
First Aid/CPR
Active Listening
Critical Thinking
Interpersonal Communication
MS Office
Additional Information
Current working with children check.
Timeline
People and Culture Assistant
Davies Collison Cave
04.2024 - 10.2024
Senior Office Administrator
Metricon Homes
06.2023 - 03.2024
Office Manager
Davis Constructions & Landscapes
09.2022 - 06.2023
Administrative Office Manager
TD Wright Plumbing & Maintenance
09.2021 - 09.2022
Superannuation Specialist
Together Trustees
06.2017 - 09.2021
Receptionist
ID Accounting & Wealth Solutions
01.2017 - 06.2017
Cashier
McDonald's
04.2015 - 01.2016
High School Diploma -
Christian College
04.2001 -
RG146 - Financial Services
Kaplan
04.2001 -
Similar Profiles
Tyler LloydTyler Lloyd
Maintenance Coordinator at Penske Truck CollisonMaintenance Coordinator at Penske Truck Collison
Edward MikulskiEdward Mikulski
Autobody Painter at CDE CollisonAutobody Painter at CDE Collison
Beau CookBeau Cook
Estimator at Prestige Collison CenterEstimator at Prestige Collison Center
Ron JobyRon Joby
IT Support Intern at Federation UniversityIT Support Intern at Federation University
TYE CUMMINSTYE CUMMINS
Manager at Albert Batty Metal RecyclerManager at Albert Batty Metal Recycler