Aimee Duong
Taylors Hill,VIC
Summary
I am a highly motivated, passionate and hardworking person with over 20 years of experience as a small business owner. I have experience launching new products, customer care, inventory, and overall business management. Being a mother of three, I am patient, dependable, have strong interpersonal skills, as well as problem-solving skills. I am also always willing to learn new skills.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Rays Bicycle Centre
06.2000 - Current
- Managed daily operations to ensure efficient processes and quality services.
- Established a loyal customer base by providing personalised service, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximise brand identity.
- Enhanced company reputation by consistently delivering high quality service to customers.
- Advertised products and services online, social media and through traditional campaigns to target consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Demonstrated product knowledge to prospective customers to showcase features, benefits and value of items.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Kings Park Secondary College
Melbourne, VIC11.1994
Skills
- Small business operations
- Financial Administration
- Customer Service
- Purchasing and planning
- Sales Tracking
- Inventory Tracking and Management
Hobbies
- Gardening
- Reading
- Going to markets and the beach
- Going to restaurants and trying new foods
- Travelling
- Spending time with family and friends
Languages
Vietnamese
Full Professional
Timeline
Small Business Owner
Rays Bicycle Centre
06.2000 - Current
High School Diploma -
Kings Park Secondary College
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