Aimee Harding
Bendigo,VIC
Summary
Developed leadership and customer service skills in a high-paced retail environment, ensuring efficient team management and customer satisfaction. Skilled in problem-solving and operational oversight, maintaining smooth transactions and accurate records. Seeking to transition into new field where these skills can drive success and innovation.
Overview
6
6
years of professional experience
Work History
Front End Assistant Manager
Champions IGA Long Gully
01.2021 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organisational policies, cash handling and customer service to maintain highly skilled team, as well as assisting in training new management. Assisted in managing a team of over 20 staff
- Completed monthly stock takes, ordering and maintaining stock levels
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Hammer Street Takeaway
01.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Cold Rock Ice Creamery
01.2019 - 12.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo11.2021
Catherine McAuley College
Bendigo11.2019
St Kilians Primary School
Bendigo12.2015
Skills
- Employee training and management
- Cash handling expertise
- Decision-making capacity
- Attention to detail
- Customer service
- Teamwork and collaboration
- Customer complaint resolution
- Time management
- Punctual and reliable
Work Objective
To work in a position that will allow me to use and build on my leadership skills and ability to work as part of a team. To learn new skills that will allow me to grow personally and professionally.
Timeline
Front End Assistant Manager
Champions IGA Long Gully
01.2021 - Current
Server
Hammer Street Takeaway
01.2021 - 12.2021
Server
Cold Rock Ice Creamery
01.2019 - 12.2021
High School Diploma -
Bendigo Senior Secondary College
Catherine McAuley College
St Kilians Primary School
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