Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over a period of ten years of Government experience.
• Provide high level of administrative and project support to leadership teams, including preparation of correspondence, reports, and presentations.
• Work closely with Managers to improve administrative and business processes and systems for the Unit to ensure an efficient flow of work.
• Act as first point of contact, responding to enquiries, and escalating and redirecting issues as required, to ensure provision of accurate and timely information.
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
• Respond to enquiries and escalate and redirect issues as required to ensure provision of accurate information.
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Manage multiple shared inboxes to ensure that enquiries are responded to within 48hrs.
• Maintaining list of talent pooled candidates, and collating resumes for hiring managers consideration for job opportunities
• Create recruitment requisitions in Taleo and PageUp systems
• Prepare interview and assessment documentation packs for hiring managers
• Coordinate assessments, such as interview scheduling, sending and collating work tasks, and online testing
• Organising and collating referee reports
• Provide ad hoc support to the talent acquisition team and broader Capability & Talent branch, including maintenance of the EPA intranet site and providing end-user support.
• Provide support on the end-to-end bulk recruitment process, including those areas listed above as well as providing candidate support, supporting hiring managers and panel members, and analysing data to provide recommendations on which candidates to progress.
• Administration duties included but were not limited to managing multiple inboxes at once for different forms of licencing to ensure that all emails were at least responded to with 72hrs, managing the data tracker with accurate and consistent information so that all senior property officers are able to see the information when required, the preparation of licence agreements for execution for canteen, uniforms, out of hours school care and preschool licence, preparation of briefings to be sent to the Executive Director for internal execution
• Maintained original leases and renewal documents in digital and hardcopy format for property management office
• Manage the onboarding of all new staff within the Early Childhood, Canteens and Uniforms team, ensure that referee reports were saved in the correct places and that all documentation was received prior to staff commencing. Also ensure that flex sheets were saved appropriately for all staff and that the leave calendar was updated weekly
• Analysing and checking data integrity via Daily Error Log from
• Realignment and restructure of Corporate Units in SAP Create, maintain and delete positions in iSeries Personnel and SAP as requested by Corporate recruitment, manage the realignment and restructuring of Corporate Units. This involved the creation of organisational charts and preparation of all documentation from briefings • Entering Higher Duties Allowance forms in SAP Analysing and completing weekly reports from SAP inclusive of Director's report, Weekly Inactive positions reports
• Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
• Electronically recording all reports, positions maintenance and creation in HP TRIM
• Respond to all Remedy enquiries within a 24-hour period inclusive of granting SAP access to Corporate employees both ongoing and contractors
• Carry out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Onboarding of Teachers and Ancillary staff as well as analysing applications for missing documentation ensuring that the correct information is received and entered onto the application to maintain the integrity of the application itself.
• Inputting and updating data to TRIM and Excel to record and analyse all documentation provided as well as responding to emails regarding the status of applications and providing information in relation to missing documentation.
• Checking for Pre-Employment Health Checks and submitting these when necessary, requesting medical certificates in cases where they were not provided to us as well as completing Working With Children Checks and VEVO Checks.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and maintained courteous and effective working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Mail sorting and distribution as well as scanning, verifying and processing new applications. Assess applications based on merit and information provided which gave me the skills to accurately analyse applications quickly and efficiently.
• Data entry of new applications and reappointments including criminal history checks - this also involved requesting that criminal history checks be completed before the application was processed.
• Outbound calls relating to returned mail, reappointment applications and chasing up missing documentation, providing advice on the status of appointment applications and any contentious issues, data entry relating to ordering products and manage the weekly banking.
• Data entry relating to notifications and upkeep of records including change of name, address, email and liaising with staff from MPs' offices in relation to incomplete applications and other related enquiries.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment and proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed as well as developed and maintained courteous and effective working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease and used critical thinking to break down problems, evaluate solutions and make decisions.
Proficient in Microsoft Office suite, SAP, CM9, TALEO, and PageUp
Effective communicator with active listening skills
Procedure writing
Learning and analytical mindset
Passion for recruitment
Works with discretion and confidentiality
Highly organized and adaptive to change