Aimee Lewis
Holmview,QLD
Summary
At National Tiles, a results-driven Order Support Specialist, I leveraged strong communication and data entry skills to enhance order accuracy and customer satisfaction. I excelled in reducing response times and resolving issues, significantly boosting team productivity and customer service quality through effective problem-solving and relationship building.
Overview
1
1
year of professional experience
Work History
Order Support Specialist
National Tiles
2023.03 - Current
- Improved order accuracy with meticulous attention to detail when reviewing and entering data into the system.
- Maintained accurate records of all orders, ensuring proper documentation for future reference.
- Reduced response time to customer inquiries with a proactive approach to problemsolving.
- Enhanced customer satisfaction by efficiently managing and resolving order-related issues.
- Enhanced communication between departments by acting as a liaison between sales, logistics, and finance teams.
- Boosted team productivity by effectively coordinating tasks among coworkers and other departments.
- Delivered outstanding service by promptly addressing customer concerns via phone calls or emails throughout their entire purchasing journey.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Effectively managed escalated issues by finding solutions that satisfied both customers'' needs and company''s interests.
- Demonstrated excellent multitasking abilities while managing multiple projects simultaneously under tight deadlines.
Education
High School Diploma -
Sunraysia Institute of TAFE
Swan Hill, VIC02.2012
Skills
- Strong Communication Skills
- Order Processing Expertise
- Documentation Management
- Data entry skills
- Safety practices
- Deadline Management
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Relationship Building
- Problem-Solving
- Issue Resolution
Timeline
Order Support Specialist
National Tiles
2023.03 - Current
High School Diploma -
Sunraysia Institute of TAFE
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