Aimee Lord
Pimpama,QLD
Overview
4
4
years of professional experience
Work History
Receptionist
UC Dental
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Disability Support Worker
Linq Support LTD
12.2021 - 02.2023
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Customer Service Cashier
IGA Supermarket
03.2020 - 02.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Certificate III - Business Administration
Aurora Training Institute
Toowoomba, QLD10.2021
QCE -
Oakey State High School
Oakey, QLD11.2021
Undergraduate Certificate - Nursing
Southern Cross University
Gold Coast, QLD07.2023
Diploma - Beauty Therapy
Demi International
Southport, QLD06.2024
Skills
- Patient Scheduling
- Administrative Support
- Payment Processing
- Personal Care
- Client Education
- Relationship Building
Timeline
Receptionist
UC Dental
04.2023 - Current
Disability Support Worker
Linq Support LTD
12.2021 - 02.2023
Customer Service Cashier
IGA Supermarket
03.2020 - 02.2022
Certificate III - Business Administration
Aurora Training Institute
QCE -
Oakey State High School
Undergraduate Certificate - Nursing
Southern Cross University
Diploma - Beauty Therapy
Demi International