Aimee McGarragle
Sydney,NSW
Summary
A highly motivated, ambitious, creative and enterprising business graduate with public and private sector experience. Possesses leadership, teamwork, attention to detail, negotiation and project management skills and is able to demonstrate initiative. Has strong communication skills both written and verbal with the ability to provide excellent customer care and manage complaints and solve problems appropriately and efficiently. Can manage own time and workload and enjoys meeting targets and deadlines.
Overview
11
11
years of professional experience
Work History
Internal Assessing Team Manager
Allianz Insurance
10.2023 - Current
- Ensure customer expectations and business objectives are met by maximising team performance through effective management, coordination of duties, and continuous improvement of business process.
- Increase employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensure compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluate employee performance and coache and train team members, increasing quality of work and employee motivation.
- Establish team priorities and monitor performance.
- Ensure complaints are managed within agreed timeframes and scope.
Senior Claims Consultant
Allianz Insurance
07.2021 - 10.2023
- Auditing and approving claim decisions for the department across all perils.
- Assisting with complaints and training and development of new staff members.
- Providing feedback about suppliers to assist Supply Chain manage suppliers.
- Previous experience in end to end claims management of weather claims including major catastrophe flood claims, determining and applying policy coverage to each claim and liaising with internal and external stakeholders.
- Developed skills in organisation, communication, attention to detail, complaint handling, teamwork and customer care.
Project Coordinator
Boardroom Pty Limited
08.2022 - 11.2022
- Keep projects on schedule by managing deadlines, adjusting workflows and utilising Microsoft Project.
- Creating project plans on Microsoft Project and Excel.
- Onboarding new clients including technical and operational readiness.
- Coordinate presentations for clients and project members to detail project scope and progress.
- Maintain open communication by presenting regular updates on project status to clients.
- Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
Senior Claims Consultant
Westpac Group
02.2019 - 07.2021
- End to end claims management of weather claims including major catastrophe flood claims, determining and applying policy coverage to each claim and liaising with internal and external stakeholders.
- Managing complaints, assisting with training and development of new staff members and providing feedback about suppliers to assist Supply Chain Team manage suppliers.
- Developed skills in organisation, communication, attention to detail, complaint handling, teamwork and customer care.
Customer Accounts and Billing Assistant
Junior Adventures Group
03.2018 - 07.2018
- Member of Customer Accounts and Billing team for a large After School Care company.
- Responsibilities included managing customer accounts, processing payments, checking and actioning daily team calendar reminders and producing fortnightly statements.
- Additional responsibilities included responding to customer emails in a timely manner, answering customer calls and other ad hoc related activities.
- Developed skills in organisation, attention to detail, complaint handling, time management and teamwork.
Customer Service Representative
First Direct (HSBC Bank Plc)
09.2016 - 09.2017
- Member of Customer Service team within Retail Banking and Wealth Management with responsibilities for managing a variety of customer requests inclusive of account openings, setting up standing orders and bill payments.
- Additional responsibilities included identifying sales opportunities and assisting with training new team members.
- Developed skills in customer rapport and relationship building, communication, teamwork, complaint handling and customer care.
Customer Service Advisor
SSE Plc
10.2015 - 07.2016
- Member of General Enquiries team with responsibilities for routine enquiries, complex billing complaints and assisting customers through completing back office clerical work in a variety of business areas.
- Developed skills in problem solving, customer care, complaint handling and teamwork.
Regional Sales and Business Support Executive
Xerox
08.2014 - 08.2015
- Self-sourced industrial University placement.
- Responsibilities included equipping management with information to run the business on a weekly/monthly basis and supporting the sales team and contract implementation teams with everyday account management activities.
- Developed skills in customer communication, customer care, complaint handling, project management, candidate screening and interviewing and customer training.
Assistant Officer - Collector
HM Revenue and Customs
06.2013 - 07.2014
- Member of Debt Management and Banking Services team with responsibilities for debt negotiating and revenue maximisation.
- Developed skills in customer care, negotiation, complaint handling and dealing with a diverse customer base
- Additional responsibilities included training new staff members through HMRC procedures.
Education
Master of Global Project Management -
Torrens University Australia
Sydney, NSW05.2022
MBA -
Torrens University Australia
Sydney, NSW05.2022
Bachelor of Arts - Business Studies
Glasgow Caledonian University
Scotland 06.2016
Skills
- Team Leadership
- Employee Coaching and Motivation
- Issue and Complaint Resolution
- Proactive Self-Starter
- Deadline Adherence
- Teamwork and Collaboration
- Problem-Solving
- Detail Oriented
- Time Management
Timeline
Internal Assessing Team Manager
Allianz Insurance
10.2023 - Current
Project Coordinator
Boardroom Pty Limited
08.2022 - 11.2022
Senior Claims Consultant
Allianz Insurance
07.2021 - 10.2023
Senior Claims Consultant
Westpac Group
02.2019 - 07.2021
Customer Accounts and Billing Assistant
Junior Adventures Group
03.2018 - 07.2018
Customer Service Representative
First Direct (HSBC Bank Plc)
09.2016 - 09.2017
Customer Service Advisor
SSE Plc
10.2015 - 07.2016
Regional Sales and Business Support Executive
Xerox
08.2014 - 08.2015
Assistant Officer - Collector
HM Revenue and Customs
06.2013 - 07.2014
Master of Global Project Management -
Torrens University Australia
MBA -
Torrens University Australia
Bachelor of Arts - Business Studies
Glasgow Caledonian University
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