AIMEE MEERTEN
Bridgeman Downs,Australia
Summary
With years of experience in Hospitality, I've learnt how to adapt to new and fast paced environments quickly and efficiently.
Overview
5
5
years of professional experience
Work History
Cafe All Rounder
Merlo
Toowoomba & Toowong
09.2024 - 02.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Department Manager
Mcdonalds
Westbrook
09.2023 - 07.2024
- Lead and manage a team of employees, ensuring that all tasks are completed efficiently and on time
- Conducted regular performance reviews to monitor progress of individual employees
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes
- Ensured compliance with company policies and relevant regulations
- Identified training needs among staff members and organized relevant workshops accordingly
- Resolved customer complaints promptly and professionally
- Performed opening and closing duties as part of management team and handled cash management
Barista
San Churro
Chermside
09.2022 - 12.2022
- Improved in my barista experience, learning different ways of making coffee's, both new and known to me
- Took care of desserts, churros and coffees whilst in rushes, keeping things organized and tidy
- Cleaning as I go
- Operated cash registers to process customer payments
- Provided excellent customer service by responding to inquiries quickly and professionally
Crew Trainer
Mcdonalds
Chermside
09.2019 - 12.2022
- Greeted customers and handled payments, fulfilling over 1500+ orders per shift
- Professionally addressed any customer complaints, escalating to management when requested
- Maintained clean workstations by routinely sweeping, mopping, replenishing supplies and disposing of garbage
- Took charge of what area I was rostered to work in; giving myself experience with leadership and great time management
Education
Highschool -
Sandgate District State Highschool
01.2017
Skills
- Reliability
- Critical Thinking
- Coaching Techniques
- Food Safety
- Understanding
- Fast Learner
- Time management
- Problem solving
Timeline
Cafe All Rounder
Merlo
09.2024 - 02.2025
Department Manager
Mcdonalds
09.2023 - 07.2024
Barista
San Churro
09.2022 - 12.2022
Crew Trainer
Mcdonalds
09.2019 - 12.2022
Highschool -
Sandgate District State Highschool